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Sears Appliance Repair
- Appliances & Repair
- Durham, NC
About this business
Sears Home Services is the leading appliance repair service in the nation. Trusted for generations and proudly serving your neighborhood, the Sears Home Services techs will service your appliancesno matter where you bought itso you can focus on what matters. We repair all major brands, makes, and models of water heaters, washers, dryers, refrigerators, freezers, dishwashers, ranges, ovens, cooktopseven lawn tractors and riding lawn mowers. We are the Kenmore repair experts. Count on Sears Home Services for fast, reliable ser... read more
Location details
6910 Fayetteville Rd #400, Ste 400, Durham, NC, 27713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
I watch the repairman take my dryer apart, cleaned it and put it all back together. I contemplated about paying for the service and months with by without my dryer. I got tired of postponing my repair and scheduled an appointment based on my availability.
I do not have enough time or space to tell you how bad the service is through Sear Home Service. The communications are the worst I have ever seen and so far, they have sent a total of six technicians to repair a dishwasher problem that I still have. Five of the six admitted that they were not trained on that model.
The technician was on time. He called ahead of time to let me know that I shouldn't expect him until later not let me wait the whole 4 hours. He did a great job checking on what's wrong with my fridge. Just lucky that they didn't have to replace any parts.
If i could give sears a negative rating i would. The service technicians are incompetent and the call center is useless! Had a broken fridge that has take over a month to order the right parts and schedule appointments. At one point, i just wanted my money back because they couldn't fix it and they refused. I will NEVER buy another sears appliance EVER.
The service man was great, friendly and informative. The appointment making process needs work, absurd to give an arrival time between 8a and 5p
We have a dishwasher purchased from Sears in 2014. We have had no less than 5 service calls on it. Our current problem has been ongoing since Nov. 2015 and is still not resolved. Sears has told us that it does not qualify for replacement under the Master Protection Plan that we purchased. So they just keep sending out more techs to replace something else that doesn't resolve the issue. At this point, the dishwasher does not function at all. When I called the day after the most recent repair, it was over a week before another... read more
Not very satisfied. We called for repair regarding a dryer whose belt had apparently broken. We had heat but no turning of the drum. Though the repairman/Sears knew the model of our dryer ahead of time and the likely problem, when he came he did not have a belt replacement and had to go find one. When he reassembled the dryer there was periodic sparking as the drum turned. The repairman made some adjustments so there was not sparking immediately, but the next day our dryer had no heat and sparked again. A second repair perso... read more
No, I am NOT at all satisfied with what has happened and after three days of reporting that to your so called "Customer Service" I am growing more and more disillusioned. To top it off someone called today and asked about my experience and rather than addressing the matter when I told him about he simply said, "well okay, sounds like you're on the right track" and said to have a good day. Really! I run an Office with over 150 staff and to think that someone would come to me with a problem and I would send them off to Lord kn... read more
Frequently asked questions about Sears Appliance Repair
How is Sears Appliance Repair rated?
Sears Appliance Repair has a 3.8 star rating with 286 reviews.
When is Sears Appliance Repair open?
Sears Appliance Repair is closed now. It will open at 9:00 a.m.
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