Santee Cooper

Gary G 

on Google

2 months ago

I ordered a "Smart" thermostat because Santee Cooper says it will save me money. I get it and begin it install it and find it does not work. I call the manufacturer and they can't help me. Turns out, I got the wrong Model. I filled out the form before you buy, and I got the wrong one anyway. I call to return it and, because I took it out of the box, they won't take it back. I called an HVAC company to come and get it going. He tells me I need a different model with 2 heat wires, one for auxiliary heat and one for heat, and 1... read more

Gary Ginocchio 

on Google

2 months ago

I ordered a "Smart" thermostat because Santee Cooper says it will save me money. I get it and begin it install it and find it does not work. I call the manufacturer and they can't help me. Turns out, I got the wrong Model. I filled out the form before you buy, and I got the wrong one anyway. I call to return it and, because I took it out of the box, they won't take it back. I called an HVAC company to come and get it going. He tells me I need a different model with 2 heat wires, one for auxiliary heat and one for heat, and 1... read more

Christopher Lee 

on Google

5 months ago

Having lived in several states and paid various utility bills, it is my opinion that local residents are under the misconception that this company is a community benefactor. I believe the opposite is true. I cannot shake the feeling that they are exploiting customers through questionable practices, such as hiking rates during peak hours. Furthermore, they charge a monthly $20 'customer charge' under a flimsy, outdated pretext. If this company did not hold a monopoly, I believe they would have failed long ago. I hope this sit... read more