Santa Cruz Toyota Service & Parts

Carol Smith 

on Google

2 months ago

I've always been met with a smile by all the employees. Any time I've taken my vehicle in for servicing I was made aware of any extra item that should be taken care of, giving me the option to say yes or no. If I said no I was not pressured into changing my mind. I've never had a surprise on my invoice. 

Crystal Gates 

on Google

3 months ago

I had an exceptional experience with Toyota's service department. I dropped off my car the night before, and I was thrilled to receive a message the very next morning informing me that the repairs were completed — all in less than 24 hours! What's more impressive is that the service was completely free of charge. The process was incredibly easy and hassle-free, from sending my car in to getting the timely updates. Kudos to the team for their efficiency, professionalism, and excellent customer care. Highly recommend! 

Grant Shields 

on Google

a year ago

Back to back, rough, expensive service at this location. I’ve owned my Tacoma for 5 years since new, and been very diligent about maintenance. I have never had such a difficult time getting the maintenance I need done on my truck. This dealer will sell you their “preferred plans” for service far ahead of intervals, and charges a premium for these bundled services. I came in for an oil change, and was sold $400 worth of service, 6k miles earlier than it should have been offered. When asked to itemize the invoice, I was told t... read more