Sansone Hyundai Service

Gail R. 

on Birdeye

a day ago

Calling all Baby Boomers interested in Hyundai cars. I recently purchased a 2026 Hyundai Sonata Hybrid from Southern States Hyundai. This wonderful employee, Thomas Rutledge, spent more than an hour with me, answering all of my questions from the Manual about my new car. It was wonderful to be able to "talk" to someone to understand all of the new &exciting features. I also want to thank Thomas's Supervisor, Tony, for allowing him to spend such quality time. Thomas was gracious, patient, and knowledgeable. So, Baby Boomers... read more

Mike W. 

on Birdeye

5 days ago

I had a frustrating experience with the service department. Had a issue with a fuse that would continually trip.. deactivating the rear view camera and some other minor systems. The error on the dash pointed to a issue with the head light assembly.. Over a 1 month period I took the car back and forth for the same issue. Service Department kept checking the wiring and resetting the alert. I finally did my own research on the issue and explain to them it was a motor in the headlight assembly. I have a warranty on the car that ... read more

Wayne M. 

on Birdeye

a week ago

Take a look at this photo of the scare tactic used. Analyze this picture and notice the actual radiator is almost perfect with a drop of coolant. Look at the close-up picture of the coolant overflow bottle the bottle is plastic and has ridges if you look close you even see on the bottle that there is a L/F level indicator. This cracked up distorted picture of the coolant bottle was used to make a really bad service scam recommendation. This overflow bottle makes it look drastic. This is the picture they used to make a fool b... read more

Wayne M. 

on Birdeye

a week ago

Take a look at this photo of the scare tactic used. Analyze this picture and notice the actual radiator is almost perfect with a drop of coolant. Look at the close-up picture of the coolant overflow bottle the bottle is plastic and has ridges if you look close you even see on the bottle that there is a L/F level indicator. This cracked up distorted picture of the coolant bottle was used to make a really bad service scam recommendation. This overflow bottle makes it look drastic. This is the picture they used to make a fool b... read more

Valencia W. 

on Birdeye

2 weeks ago

We had an extremely frustrating experience with Modern Hyundai of Concord, from service to sales. My daughter (a college student) had her 2017 Hyundai Sonata towed in right before Christmas. Her Sonata is one of the vehicles affected by Hyundai’s engine/paint issues, and we were trying to find out if the engine problem would be covered under the extended warranty. From the start, communication was terrible—especially from Darrien, the service advisor assigned to the vehicle. I called multiple times and Darrien never returne... read more

Deb S. 

on Birdeye

3 weeks ago

Brought my 85 year old mom's car for an oil change. Took over 2 hours wanted to do extra services for almost 2 thousand dollars went we declined they called my mom to talk her into spending her money. When she said yes we over rode her decision 

Jay C. 

on Birdeye

3 weeks ago

I would not consider purchasing a vehicle from this dealership again. I purchased a vehicle in mid-November through my credit union's Autoland service. At the time of purchase, the front windshield was cracked, and I was assured that this issue would be documented on the due bill and resolved without concern. Over the following weeks, I made multiple attempts--at least six--to schedule the windshield repair. I communicated directly with Larry, whom I understood to be a manager. On several occasions, I was told that the servi... read more

Karl B. 

on Birdeye

3 weeks ago

I have to say that I had a great overall experience buying a car from Eckert Hyundai. I am from the Houston area and spotted a car they had available online and I reached out to Tong Hung, the salesman assigned to the vehicle I wanted to purchase. For starters, Tony reached right back out to me and immediately confirmed the SUV was still there and he was able to help answer any of my up-front questions and I ended up going up to Denton to buy the vehicle and the entire process from Tony in sales and then Garrett in Finance... read more

Robert G. 

on Birdeye

3 weeks ago

Great experience in sales and later also in service. However, unfortunately, Caveat Emptor and let the buyer beware when it comes to the finance dept. I am sure everyone has gone through the experience of being completely worn out after days of shopping for the right vehicle, going from dealership to dealership. At So. Charlotte Hyundai, our experience was positive with Reginald in sales. After several hours we were taken for the final step with Finance. Here we were sold a bill of goods that with our Credit Scores, both ove... read more