Sanofi-Aventis

Meng Xu 

on Google

4 months ago

I am extremely disappointed with Sanofi's handling of a replacement for a defective Dupixent pen. On June 5, one of my son's Dupixent injection pens malfunctioned and became completely unusable. Since this is a specialty medication, I immediately began trying to get a replacement. Unfortunately, no one clearly explained the process. I spent hours calling CVS Caremark Specialty Pharmacy, my son's doctor's office, Dupixent support, and finally Sanofi before learning that I had to request the replacement directly through Sanofi... read more

Samuel Steward 

on Google

5 months ago

Flu shot is know to cause seizures in young children 6 months to 5 years, no update to hospitals yet that currently are administering the vaccine. People are not being warned. And of potential fatal cancers from this manufacturer. 

Justin Mannarino 

on Google

10 months ago

I can’t think of a more useless and incompetent company of people than Sanofi! The people they hire have to be able to accept working for a low level company and they embrace it. I purchased a product where the bottle was defective. The top would not open so I had to cut it off to use. I reached out to tell them and ask if I could re-send it in for a coupon or a replacement. Sent pictures, videos etc. They call me to get information and they tell me “they are refreshing their coupons so they can’t do anything”. When I asked ... read more

John Swellguy 

on Google

a year ago

I'd expect better service! My insurance pays $3,800 monthly for this companies medication and that's 2 doses. One dose malfunctioned (they give you a mechanical applicator containing one dose) I called for a replacement dose since I was about to lapse and I got a run-a-round from their people (The clerk who answered the call was polite, just powerless: "A councilor will reach out to you in 10 business days". Great. now I'm missing doses because they can't ship a replacement until their stars align. Yeah, I'm still waiting. W... read more