Sanibel Siesta on the Beach

Jonathan Shelnut 

on Google

a week ago

Dana, property manager, is rude and condescending. Parking lot is virtually empty, but she would only give each (expensive) condo one parking space. Extras were sent a mile down the rode for $30 per day. All the while, the parking lot sat looking like a ghost town. They need business, but they've lost even more. Discounts are unorganized and information is not disseminated in a uniform way, with one employee saying this and another that. Dana has driven this place into the ground with poor management and customer service. 

Haddon Shelnut 

on Google

a week ago

We’ve been coming to Sanibel Island for the past eight years and have always stayed at this condo. Sadly, this year’s experience has been frustrating, disappointing, and enough to make us rethink returning. The main issue stemmed from an incredibly poor handling of parking accommodations. Well ahead of time, we reached out to clarify our needs, specifically that we would have 3 to 4 cars. We were explicitly told by Sara that this would not be a problem. Based on that assurance, we went ahead with our booking. Fast forward to... read more

Haddon Shelnut 

on Google

a week ago

We’ve been coming to Sanibel Island for the past eight years and have always stayed at this condo. Sadly, this year’s experience has been frustrating, disappointing, and enough to make us rethink ever returning. The main issue stemmed from an incredibly poor handling of parking accommodations. Well ahead of time, we reached out to clarify our needs, specifically that we would have 3 to 4 cars. We were explicitly told by Sara that this would not be a problem. Based on that assurance, we went ahead with our booking. Fast forwa... read more

Jonathan Shelnut 

on Google

3 weeks ago

Making 8th visit. Email discourse is unreliable, so just call. This year, I booked 2 months out. Many businesses prefer that, for planning, etc. I paid full price (return goes 10% discount not automatically applied) and later found a 20% discount on their socials for last minute bookings (under 30 days) and Florida residents. I retroactively (because I had already booked) asked for the discount as a Florida resident and was denied. For my week long booking, 20% is around $500. I was penalized for booking early. No one told m... read more

Kay Sikes 

on Google

3 weeks ago

Poor customer service/communication. Manager tried to rationalize my friend wasn't honored with a Florida Resident 20% discount. Also, offered 20% discounts AFTER he booked, that was valid for last minute reservations only. He was denied discount for booking a couple months' out. And they don't respond to emails.