Sands Ocean Club Resort

Ashley D 

on BBB

7 months ago

I have stayed at many hotels and this was by far the worst one. Our room was 228 and it was filthy. There were hairs all in the bathroom, mirror was damaged, all the floors were disgusting, and it looked as if the ceiling in the room had black mold growing on it. My husband and I stayed one night and canceled our remaining 6 nights the following morning. We were ******* to check out the next morning as to not get charged an additional night. I left my insulin medication in the fridge by accident. I tried calling the hotel to... read more

Lynette L 

on BBB

3 years ago

WE ARRIVED ON 11/12/21, WHEN GETTING TO THE ROOM IT WAS DISGUSTING. THE BATHROOM, THE FLOORS AND THE PHONE WAS REALLY NASTY. HE CARPET AROUND WALLS PEELED OFF AND BUGS. THE WALL HAD EXPOSED WIRES. THE CLOSET DOOR WAS HANGING OFF. IT WAS LATE WE WAS TIRED AFTER TRAVELING SO WE TOOK A CHANCE TO LOOK AT ANOTHER ROOM, WHEN WE GOT OFF THE ELEVATOR THERE WAS AN AWFUL SMELL LIKE SOMETHING WAS DEAD ALMOST MADE US SICK, WE TURNED AROUND AND WENT TO GET A REFUND, THERE WAS A FAMILY BEHIND US CHECKING BACK OUT AS WELL COMPLAINING WITH ... read more