Samsung Electronics America

Mircea Mavrodin 

on Google

a week ago

Don't send your device to them for any reason!!!! You will never see your phone back!!!! Bad bad bad! Never will buy a Samsung again! They refused to repair,and now after many many calls back and forth they refused to send my phone back!!!!! Outrageous.... what a loosers! Very disappointed!!! Be careful, repair locally....All the staff sucks! Learn the hard way.....1400$ phone, they refused to send it back to me 😡😡😡 Shame on you Samsung!!!! 

Patti 

on Google

a month ago

Samsung quality and customer service across all product lines has taken a sharp dive. The decline is undeniable and is all over the internet in every forum, community, and social media web-platform. Currently, S23 phone batteries are DANGEROUSLY heating up and swelling due to recent Samsung software "updates." These are not damaged phones -- these phones were perfectly fine before the updates. Samsung is headed for a class-action lawsuit. In the meantime, DO NOT BUY ANOTHER SAMSUNG PRODUCT. I have the following Samsung produ... read more

Griffin Yearout 

on Google

a month ago

I recently cracked my screen and live in a fairly small town so I decided to mail in my phone for repair. I have no other phone but 7-10 business days seemed like a doable time. Well, now here I am about 21 days no phone including mailing time (They've had it for 13 business days. Not even a single update from them. They have no expected repair date or anything. They tried to call me to update me, but how would I answer that without a working phone or sim card. Support has also been very unresponsive and hard to deal with. I... read more

Geralyn Dilenge 

on Google

a month ago

i’m still waiting for the repair of my phone. They told me seven days it’s been 17 days and they still haven’t repaired my phone. Never buy a Samsung product again!