Sam's Club Optical Center

Nina Sala 

on Google

6 months ago

Not very happy with customer service. Made an appointment a month in advance only to show up for them to tell me that they couldn’t verify my insurance. It was a Saturday and insurance office is closed so we couldn’t call. Why wait until the day of my appointment to tell me this? Verification should have happened way before my appointment and it would have given me options if I had known earlier. On top of that, the old lady at the desk including the older man didn’t seem at all apologetic about it. Your customer service is ... read more

Inge Blevens 

on Google

a year ago

I live an hour away from them, so I called to get an answer to my question. I was on the phone for 5 min, none stop ringing and no one picked up during early office hours. 

Anonymous 

on Google

a year ago

I live an hour away from them, so I called to get an answer to my question. I was on the phone for 5 min, none stop ringing and no one picked up during early office hours. 

Kristy Amen 

on Google

a year ago

My child & I both see Dr. Elizabeth Crowley on a yearly basis. She is truly the best eye doctor I have found over the years. She explains & takes her time with me & my daughter. Very detailed & thoroughly explains throughout the exam. My daughter feels very comfortable every year. This will be our 3 rd year returning to see her. We also purchase at least 4 pair of yearly. 2 for me & 2 for my daughter. The staff is amazing as well. 

Sherry Rickel 

on Google

3 years ago

Very poor customer service. They scheduled an appt for me that they were not prepared for and did not even tell me even though they knew they lacked supplies. They called me after my appt to tell me I had to schedule a second appt because they had not finished what they had already been paid for. I could not have my prescription, until the second appt took place. They did not offer an apology even after I asked for it.