Sam's Club Optical Center

Katrinia McBride 

on Google

a month ago

The girl kept saying the tracing machine was down, like I am supposed to know what that means. She had minimal to no training. She told us we had to take the bent frames off the shelf to get rid of their overstock instead of ordering new frames, which is how it has been done for the last 5 years when I get glasses here. I was getting glasses and contacts for both kids and she acted like it was a burden to help. It was so frustrating. I cancelled the order and walked out! 

Karen 

on Google

a month ago

Unprofessional and disappointing service at the optical center. My husband initially came in to request a refund and was met with immediate irritation and resistance from staff. When he attempted to address the issue, they insisted a refund couldn’t be issued—yet after calling the Lewisville location (where we originally purchased), we confirmed that any location can process a refund as all systems operate the same. When we returned to clarify this, the staff defensively assumed we were accusing them of not wanting to help, ... read more

Mireya Alejandra Esparza 

on Google

2 years ago

The eye doctor was very nice and the front desk girl was also very sweet! I think I paid like 70$ for the eye exam without insurance and I was able to get a walk in appointment (: I was in and out in 20 min