Sam's Club Optical Center

MIGUEL ANGEL RAYAS DE LA MORA 

on Google

3 months ago

Totally satisfied with Ms. Maricela's personalized attention, speed, honesty, and very professional. She can listen, suggest... Thank you 

Timothy Cover 

on Google

3 months ago

New optical manager is very helpful and insightful 

Debbie Caudle 

on Google

4 months ago

I fell and damaged my glasses. I had insurance but could not find my receipt. I went to Sam's (where I bought them). Joshua was so kind and patient. We had trouble filing a claim online. He contacted Allstate for me and helped me file my claim. He was professional and courteous. I will always come here & will tell my friends 

Katrinia McBride 

on Google

6 months ago

The girl kept saying the tracing machine was down, like I am supposed to know what that means. She had minimal to no training. She told us we had to take the bent frames off the shelf to get rid of their overstock instead of ordering new frames, which is how it has been done for the last 5 years when I get glasses here. I was getting glasses and contacts for both kids and she acted like it was a burden to help. It was so frustrating. I cancelled the order and walked out! 

Karen 

on Google

6 months ago

Unprofessional and disappointing service at the optical center. My husband initially came in to request a refund and was met with immediate irritation and resistance from staff. When he attempted to address the issue, they insisted a refund couldn’t be issued—yet after calling the Lewisville location (where we originally purchased), we confirmed that any location can process a refund as all systems operate the same. When we returned to clarify this, the staff defensively assumed we were accusing them of not wanting to help, ... read more