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Salem Outdoor Power

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5.0
3 reviews
|Retail|Salem, OR 97302

2833 12th St SE, Salem, OR 97302

(503) 364-1999

http://salemoutdoorpower.com/

Open now:8:30 am - 5:00 pm

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5.0
3 reviews
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Justin Lieuallen review for Salem Outdoor Power
Justin Lieuallen on Facebook

3 years ago

11/16/2018, 01:10 AM
Be honest and professional with your communication. I asked for my riding lawnmower to be looked at, as there was something wrong with the transmission after only 72 hours of use over 4 years. When I brought the mower in to them I had to unload it myself as there was inadequate staff to do this for me and I prepaid my $90 fee to have the problem assessed. Once I received a response (two weeks later), which was that the transmission would have to be replaced, I requested that the technician be there when I came to pick up it up so they could describe in more detail what the problem was. When I arrived the technician was not available and there was no sign of any kind that anything had been taken apart and the work order had no specifics written on it. I took the mower to another shop where they offered to assess the problem for free. (again... I had to load the mower in my office attire with minimal assistance from an office staff lady, who by the way was very nice). The 2nd shop promptly responded that the transmission was fine, but that two external parts needed replaced and the entire job would cost $225. I called the owners with this concern and they initially said that if I could provide evidence that the transmission was indeed ok, they'd refund my $90. When I later called the owner, she then refused saying her technician did "physically" assess the mower and she was not going to refund my $90 and that it's because of people like me that they don't give refunds. I cannot recall the last time I dealt with such an unprofessional person.
Brigido Jr Sotelo review for Salem Outdoor Power
Brigido Jr Sotelo on Facebook

3 years ago

08/01/2018, 06:28 AM
Good and friendly service ☺☺☺☺
Devin Campbell review for Salem Outdoor Power
Devin Campbell on Facebook

5 years ago

10/21/2016, 10:27 AM
Picked up a no-spill gas can and 2-stroke mix for our blower. They have the good stuff and the pro equipment and repair service to boot.
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