Saia LTL Freight

John Little 

on Google

2 weeks ago

BEWARE.... Rate Bait and Switch. We got 2 pallets from Houston to Austin. Saia quoted us $294. The woman that contacted me as the Consignee did not mention the quote she was attaching to our shipment had already expired before she ever emailed me and never provided me with a quote. This shipment now costs $1,368.55 and there is nothing we can do but pay because they are holding our freight hostage. BTW the customer service that set all this up hangs up on our number anytime we call. We gave Saia a shot, as we ship from Houst... read more

Casey 

on Google

a month ago

Crooked business - takes advantage of small businesses. Their drivers sat in the parking lot to accumulate time during the pickup. Because of this the pickup lasted 37 minutes (7 minutes over the allowed 30), which led to an additional $85 charge!!! We disputed this with overwhelming evidence, including camera photos and eyewitness accounts, and our dispute was simply rejected. We have no power in this circumstance except to complain about it here. Evil corporate giants like SAIA are making it difficult for average people to... read more