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Safelite AutoGlass Headquarters
- Glass & Mirrors
- Columbus, OH
About this business
Location details
7400 Safelite Way, Columbus, OH 43235, Columbus, OH, 43235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have used Safelite on several occasions, but this will absolutely be my last time. From the very first time contacting your customer service department to finally getting to my appointment, it has been an absolute nightmare! First, the agent did not listen and continued reading from their script. Assumed that the install location was performing the installation, I was literally scheduling Safelite to perform the installation. Wasted over 30 minutes on hold contacting the detail shop trying to confirm they were installing t... read more
So took my vehicle to safelight to get a windshield replacement as they are the preferred easy provider of my insurance Liberty Mutual. They apparently have this new policy if they see any bubbles/rust they won’t fix it unless they grind your car. So Reds Auto will get my business. Photo of this tiny ridiculous area provided. Common sense here. Their own techs don’t agree
Big company with zero humanity. Only AI bots. I have a complicated question because they screwed up my windshield last time and could not calibrate an Audi, but you cannot break through their quite lousy AI "customer prevention" phone systems. They really suck. I am going to complain to my insurance company USAA about them because they run USAA's glass program. Their management are definitely stupid and lazy, because they easily and cheaply could outsource human calls to the polite and smart people in the Philippines for exa... read more
Im in Bakersfield ca. Terrible customer service 3pm app. Took car back late all they did is stand around and talk then theybtried to send manager in and trybto bully me i can see them talking about it taking them 3hrs to finish it this place is a joke all i got to say is it better no leak
Had a appointment to have a new windshield replacement in my 1973 Chevrolet pickup truck.Paid for in full Online, Technician showed up as Scheduled,I had the old window out already,he was there for about a Half hour preparing the installation and come to find out the Rubber seal he brought was to big.From there ever thing went south,he left said some one will get back with me,took 2 days no phone calls Emails,I made several calls, really bad communication, Final got it hashed out for my refund,but they are going to charge me... read more
Frequently asked questions about Safelite AutoGlass Headquarters
How is Safelite AutoGlass Headquarters rated?
Safelite AutoGlass Headquarters has a 2.7 star rating with 412 reviews.
When is Safelite AutoGlass Headquarters open?
Safelite AutoGlass Headquarters is open now. It will close at 6:00 p.m.
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