Ryan Homes at Westphalia Town Center Townhomes

Kiki 

on Google

6 months ago

My overall experience with Ryan Homes has been fine up until the final week of my warranty. As a new homeowner, a lot of things are still unfamiliar to me, and I’m not always able to articulate certain issues perfectly as someone more experienced. When I first contacted the Ryan Homes Warranty/Customer Care team about concerns with my HVAC system, the builder came out to take a look and advised me to change the Air Filter. While yes that needed to be changed, I also felt there was another issue, and I expressed that multiple... read more

Merrill Malouf 

on Google

6 months ago

On time. Very quick and informative. 

Steven Wagner 

on Google

11 months ago

Edit: we are cautiously optimistic regarding the repairs done, but the warranty team was on it. Here’s what happened. We called immediately about the damage. The guy on the phone nonchalantly put in the request and that was it. No urgency. I talked to some other people in the neighborhood who had similar events less than 30 days into their residency, so we were nervous on that. About a day after the water damage was reported, Carlos from the warranty team gave us a call and he was absolutely urgent. The plumbing company call... read more

Steven Wagner 

on Google

11 months ago

TL;DR huge issue less than two months in. ——— We’re now almost two months into ownership Initial showings with Addie were fantastic. She does a great job at walking you through the process and getting your house set up. No issues there. If you use Ryan Homes internal NVR mortgage and have used any other mortgage company before, you’ll find they are weirdly extensive even with adequate credit history and contacts. Then on closing they were very disoriented and the documentation was incorrect and had to be fixed, despite their... read more