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Rx Crossroads
- Pharmacy
- Louisville, KY
About this business
Location details
1901 Eastpoint Pkwy, Louisville, KY, 40223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Whether they call me or I call them to schedule my refill delivery I never get it because the overnight delivery is never sent out. They insist on Signature on Delivery so I arrange my schedule just to, month after month not get a delivery from them. Eventually, I got smart and downloaded the UPS App so I could see it not coming so I don't sit around waiting for entire days anymore. However, month after month I still have to call Novartis again and sit on hold for up to an hour to start the whole process over again. I see my... read more
If I could give this place zero stars I would. My son is on growth hormone injections that are sent to us through RXcrossroads and when I noticed we were down to about a months supply, I called in for refills. They said they needed his doctor to send over a new prescription with the updated dose. OK so I reach out to the doctors office and they send a new prescription over. I call back two days later (they ask to give them 48 hours to receive faxed prescriptions) and they tell me they are still waiting on the updated prescri... read more
Sent meds to wrong address even though they asked for my address, they always have a large call volume, Maybe they need more reps.
So very, very bad. New supervisor every month. Zero training. They expect colleagues to teach you. But everyone senior has quit or been fired. Very high turnover rate. Leadership is unable to answer any questions, always passing the buck. They dont even train the supervisors. Unrealistic work/life balance expectations. Literally non stop forced overtime every single day because of poor management. For such a large company they use a pre-historic software program to enter the prescriptions. Its not reliable and they cant trac... read more
Disappointed ! Got a medicine whose pump doesn’t work. When informed them,instead of sending me another one ,I am bounced back n forth like a ball b/w McKesson complaint centre and by Rx crossroads customer service. Would never purchase anything from them.
Frequently asked questions about Rx Crossroads
How is Rx Crossroads rated?
Rx Crossroads has a 2.1 star rating with 10 reviews.
When is Rx Crossroads open?
Rx Crossroads is closed now. It will open at 9:00 a.m.
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