This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Rutland Beard Florist
- Consumer Services
- Catonsville, MD
About this business
Rutland Beard Florist has been delivering beautiful flowers since 1923. We are family owned and operated with multiple locations to service all of your floral and gift needs. We are also happy to announce that we have now joined the 1800Flowers family! We have been recognized with multiple awards and are consistently ranked in the top 2% of florists nationwide!We are committed to delivering smiles and offering only the finest floral arrangements and gifts, backed by service that is friendly and prompt. Because all of our cus... read more
Location details
5639 Baltimore National Pike, Catonsville, MD, 21228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Ordered flowers for a funeral The flowers never arrived and we’re not at the funeral home. Contacted Rutland and was sent to a answering service after several attempts to contact. Finally the answering service guy transferred me to the store. They had no Apology and said they had to contact the driver. Asked for a call back from the owner/manager and never got a call. Girl Offered to refund my money. Will wait to See if that really happens. Not holding my breathe. Their customer service sucks!! They take no responsibility fo... read more
Business response:
We are so sorry for the error with your delivery for your order. We have already been in contact and are working to amend the situation to our fullest extent. We do take pride in our customer service and our customer's orders.
My daughter ordered an arrangement for me from a Rutland Beard Florist. To start off with, she wanted them sent to my work, they were supposed to be delivered at 4, they came late. When I saw the flowers, I couldn’t believe how bad the arrangement was. I sent pictures to my daughter as she called and placed the order from Florida thinking this was a good place to order according to their website. She spent 100.00 total on the arrangement and delivery which was far too much for this arrangement. The arrangement had flowers on... read more
Business response:
We are so sorry that the flowers were not meeting your expectation. We are also sorry that the replacement wasn't satisfactory. During the Mother's Day holiday, and the volume we are handling, it is very difficult to accommodate any time restrictions. Our drivers deliver over 14 hours a day during peak time. At this point, I have reached to our customer, your daughter, to determine how she would like to move forward.
0 STARS! This place has to be a hoax or a money laundering "business". Ordered an arrangement for my mother's birthday though 1800flowers.com and it was fulfilled by them. Flowers were not even similar to the photo on the website or even decent; they were simply HORRIBLE! Mostly greenery, one rose and a bunch of carnations, almost dead for $80. Got a full refund from 1800flowers. Called the flower shop to give them my feedback and the gentleman that answered was rude and arrogant. Accused me of "fictitious" information and o... read more
Business response:
It sounds like you've already communicated with 1-800 Flowers which is who the order was placed with and fulfilled by since we do not have any record of your order being placed with us or fulfilled by us. I am very sorry that you had a negative experience with 1-800 Flowers and I hope that you have a better experience with them in the future.
Is there an option for 0 stars? The recipient of the flowers has yet to receive anything. A coworker of mine had surgery and we sent her flowers through *********. Rutland Beard picked up the order and they were scheduled for delivery on Saturday. They stated that they attempted the delivery, but that no one was home. This was not the case as my coworker and her husband were both home and no one attempted anything. If there's one thing that I find unacceptable, it's lying. Rutland Beard promised to have them delivered the ne... read more
Business response:
We made 3 separate attempts to make this delivery and discovered that Teleflora (third party) provided us the wrong address. We were able to finally obtain the correct delivery address and made delivery successfully. We apologize for any inconvenience that was caused to the customer.
It's hard to believe that there are no customer reviews for this business. The employee's of this company can be great but the management is ATROCIOUS! The turnover rate is extremely high and the chances of receiving a refund are slim to none. This florist does have the ability to provide a quality service but at what cost. And no, I'm not referring to the monetary cost or value of the products and services but rather the work conditions and treatment of their associates. I am all for shopping small and local, especially whe... read more
Frequently asked questions about Rutland Beard Florist
How is Rutland Beard Florist rated?
Rutland Beard Florist has a 2.9 star rating with 110 reviews.
When is Rutland Beard Florist open?
Rutland Beard Florist is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com