Rutgers Federal Credit Union

Julie 

on Google

6 months ago

The loan officer is great! 

Joanny Ferreiras 

on Google

a year ago

DO NOT BANK HERE. They do not answer the phone during business hours and will return your urgent calls days later. I was unable to access my account for days while no one was responding to my calls. When I finally got someone on the phone they didn't even stay on the line long enough for me to check if the issue was resolved (Spoiler: it wasn't). This is not the first time I have been put in this position with this bank and it certainly wouldn't be the last so I withdrew my money and am banking elsewhere. Save yourself the s... read more

Gary Farney 

on Google

a year ago

I believe in credit unions, but recently this has gone into decline. They were always a little slow about stuff and couldn't offer some services. But they've recently changed how one logs in to the online system and I can't do it. I've gone through all the directions many times for account recovery and everything. I've tried calling the phone number it says to call for trouble for 2 days and no one answers (just rings or sometimes says the box is full). I'm at a loss. 

Tracy Smith 

on Google

2 years ago

There are reasons to appreciate what this credit union can offer. The best interest rates on credit cards and loans. However, my recent experience with them leaves much to be desired. When I first joined them, they always advertised themselves as a refuge from excessive fees typically charged by banks, but now they do and do not even notify of you about it. A pay in purchase 4 turned a purchase into $310 in extra fees without notice…only a letter asking for a deposit. They charged $210 in NSF fees in one month without so muc... read more