Russo's New York Pizzeria & Italian Kitchen - Grand Parkway Marketplace

Christina Uili 

on Google

a month ago

I have been to other locations and came here for dinner one evening. The service was nice, but slow and lacked any sense of urgency. The pizza we ordered was slow to come out, and though there were two other families, it seemed that their food and service was slow as well. It also seemed weird that our waitress never came back and asked if we needed refill, cleared our plates or seemed to be able to gage when we'd be ready for our check. The food was fine, if not a bit greasy but it was a pepperoni pizza so that was to be ex... read more

The Answer 

on Google

a month ago

Normally when I visit Im given a lack of service by the waitress. We often aren’t checked on and are ignored until we ask for her, but this week I had a great experience! The food was great and our server, Ryan, was amazing. He was really friendly, attentive, and made sure we had everything we needed the entire time. He checked on us often without being annoying and had a great attitude that made the whole experience better. You can tell he really cares about giving customers a good experience. Because of Ryan’s service, the... read more

Neil Moore 

on Google

a month ago

I had my birthday party here and we had a great time. The pizza and garlic knots were awesome. LoLo made us feel at home with her service and we definitely will come back. 

Clarissa Palmeros 

on Google

a month ago

So my family and I decided to give this place a try for my son's birthday. Service was decent. There was absolutely no customers but my family of 4 - it took the waiter a good 10 min for drinks , we ordered appetizers wings and calamari, THE WINGS WERE SERVED CLOSE TO US LEAVING which was ordered as appetizer, the calamari was not great flavor, I had ordered the XL pizza , well when the order came I saw a regular size pizza I confirmed if this was the BIG PIZZA , the waiters like no this large , I responded I actually ordere... read more

Lia 

on Google

a month ago

Pizza slices are huge and they had a great selection, would recommend. Service was prompt and fine enough, but it was slow post-lunch and there was a lot of staff just standing around and talking, which I felt dampened the vibe of the place.