Russell Speeders Car Wash of Manchester, Wacky Wednesday!

Khalia Whyte 

on Google

3 weeks ago

TLDR: During my recent visit, Peyton engaged in discriminatory practices by selectively enforcing a “new rule”, and his manager Caleb both gaslit me, and dismissed my concerns. During my recent visit (07/31), I (bw) was singled out by PEYTON as the only customer required to follow a “new rule” that involves going through the wash before using the cleaning supplies. Meanwhile, other customers (ww)—whose vehicles were parked before and after mine—were allowed to start using the supplies without a wash. When I questioned why I... read more

Gurunathamoorthy Venkatasubbu 

on Google

a month ago

Russell Speeder’s Team, I’ve been a loyal member of your car wash service for several years, with multiple vehicles enrolled at different times. I’ve generally appreciated the convenience and quality of your service, which makes this message all the more important to share. Recently, I brought in one of my vehicles which is no longer on an active membership for a one-time wash. While I understand the membership policies, I was surprised and disappointed by the way I was treated during my visit in Manchester, CT location. I... read more

Nick P 

on Google

2 weeks ago

I went to go and get a quick car wash but apparently nowadays it's frowned upon if you go and try to just pay for a one-time car wash. I asked the guy three times for the prices before he eventually gave them to me. Then after I get out of the car wash I roll up to a trash can and throw away the receipt and the little piece of paper that they gave me. I had a guy immediately run over to me and tell me that I'm not allowed to use the free vacuums which I said I'm not. I'm literally just throwing something away and he said wel... read more

Jake Johnson 

on Google

a month ago

I used to go there once every few months or so as it's the closest car wash to where I live but I got tired of the pushy sales tactics so I'm now choosing to drive further to a different car wash. No matter how many times I tell them I don't need or want their monthly membership because I don't go there enough for it to be worth it they still try to push it on me and argue with me and try to make me feel like I don't know how to do simple math. Decent facilities but just not worth the harassment anymore. It's almost comic... read more

Erin 

on Google

a month ago

Edit to respond to the “owners response” This seems like a form answer. If you actually cared you would have reached out to me via the complaint I filed on the Russell speeder website. Instead I got notified that my complaint was not valid. The employees are rude and pushy and won’t take no for an answer, only the people who pay $38 a month can use the vacuums and the car wash a terrible. Go to anywhere but here. They charged me $20 and didn’t do any of the add ons. My car left the wash with bird poop still on it be... read more