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Russ Darrow Group
- Business Services
- West Bend, WI
About this business
Location details
West Bend, WI, 53095, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would like to thank the Russ Darrow for helping me realize, How fed up I actually was with there sleazy tactics to get as much money off people as possible, and no I am not talking about to the customers, which we all already know, but to their employees. Any salesperson that has any value and knows what they are made of, I would suggest keep searching, this place will not help motivate you to be your best. I could go into a dozen plus examples of why, but I will keep it short. They will use CSI customer service interactio... read more
**UPDATE: As of today 6/19 the issue with being provided an incorrect key is STILL not resolved. Takes an act of God to speak with someone at this dealership as they do not answer and do not call back when you leave a message.** My experience with Russ Darrow has been nothing short of a case study in negligent customer service and systemic incompetence. Every single interaction—from the initial sale to ongoing attempts to correct their mistakes—has been painful, frustrating, and utterly unprofessional. To start, the dealersh... read more
Deeply disappointed by the level of disorganization and lack of accountability at this dealership. A family member’s experience was riddled with preventable mistakes—from paperwork errors to customer service failures—and the dealership consistently refused to take responsibility. Based on what we went through, I wouldn’t recommend doing business here.
Dear Russ Darrow Mazda Management, I am writing to formally express my extreme dissatisfaction and growing frustration regarding the 2022 Mazda CX-30 that I financed on February 19, 2025, with approximately 45,000 miles at the time of purchase. Since taking ownership of this vehicle, I have experienced ongoing mechanical issues that have required four separate repair visits for the same recurring problem—knocking and grinding noises when braking or slowing down. The dates of service are as follows: * March 18, 2025 * March 2... read more
Frequently asked questions about Russ Darrow Group
How is Russ Darrow Group rated?
Russ Darrow Group has a 3.8 star rating with 134 reviews.
When is Russ Darrow Group open?
Russ Darrow Group is closed now. It will open on Monday at 9:00 a.m.
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