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Russ Darrow Group
- Business Services
- West Bend, WI
About this business
Location details
West Bend, WI, 53095, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
follow up as of 10/13/2025: Respectfully, this issue has not been resolved. The vehicle was sold in unsafe condition, and documented service records confirm ongoing mechanical failures. I’ve spent thousands trying to fix what should have been addressed before the sale. I’m still waiting for Russ Darrow to take accountability. Follow up as of 10/12/2025: No corrective actions have been taken by Russ Darrow and it has now been confirmed that the motor in the vehicle is NO GOOD! To Whom It May Concern, I am writing to formally ... read more
Follow up as of 10/12/2025: No corrective actions have been taken by Russ Darrow and it has now been confirmed that the motor in the vehicle is NO GOOD! To Whom It May Concern, I am writing to formally lodge a complaint regarding the unacceptable experience I have endured since purchasing a 2016 Ford Escape from Russ Darrow Mazda in Greenfield. The vehicle was financed through Capital One as part of their preferred dealership network, and I trusted that I would be sold a safe and reliable car. Unfortunately, this has not bee... read more
Stay far away from this dealership. They knowingly sold me a vehicle with a failing transmission and took zero responsibility once the issue surfaced. A Department of Transportation investigation confirmed that the previous owner reported the transmission was slipping when they traded it in — yet the dealership still refused to make it right. Despite having solid proof, they were completely dismissive and offered no help. I’ve had to hire a lawyer, and a lawsuit is now in progress. This is a multi-million dollar company prey... read more
To Whom It May Concern, I am writing to formally lodge a complaint regarding the unacceptable experience I have endured since purchasing a 2016 Ford Escape from Russ Darrow Mazda in Greenfield. The vehicle was financed through Capital One as part of their preferred dealership network, and I trusted that I would be sold a safe and reliable car. Unfortunately, this has not been the case. From the outset, the car displayed problems. During the initial test drive, I noticed stability issues and unusual noises. The salesperson, E... read more
Frequently asked questions about Russ Darrow Group
How is Russ Darrow Group rated?
Russ Darrow Group has a 3.6 star rating with 148 reviews.
When is Russ Darrow Group open?
Russ Darrow Group is closed now. It will open at 9:00 a.m.
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