Rugs Direct

debe myers 

on Google

4 years ago

Purchased a vinyl floor cloth from RUGS DIRECT. Described as black. I felt confident ordering since I already had a black vinyl floor cloth from the same vendor. It is black and perfect. The picture on website is black, and described as black. This one arrived dark Grey with a green tint. Looks nothing like the picture or description. Spoke to customer service, they just blew me off, said I had to pay to return it. The cost to return? $156.00! I live an hour away from the warehouse I need to ship to, they told me No, you can... read more

Ryan Pratt 

on Google

4 years ago

"I wanted the full pattern/design on the rug in the dimensions I requested, the image shown in the purchase when i placed the order was the full design and upon my review of the product description there was no indication it would be cropped if smaller than full size." I told this to the customer service and they refused to pay for shipping on the return of the item, naturally costing roughly half the cost of the item itself. what kind of company advertises falsely and then makes you pay for it?... a trash one! Shame on you ... read more

F.P. Lietzke Jr. 

on Google

5 years ago

They sent the wrong tracking number. Would not send the correct one. Very poor service. About ready to cancel the order. Contacted the store and everyday they said it will arrive today. Finally, got our rugs.The deliveryman was very rude. 

Ginger Kave 

on Google

5 years ago

We have bought directly from the store so this review is not for online sales. We have purchased 3 large rugs over the past 25 years and have been very pleased. It is definitely our go-to rug store. 

Jim Powers 

on Google

5 years ago

The rug I received does not match the color or detail of the rug pictured on their web site. They refuse to pay for the return shipment of the 9' x 11' rug cross country.