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Rug Doctor, LLC
- Carpet Installation
- Plano, TX
About this business
Rug Doctor s rental machines and its line of cleaning products can be found in more than 33,000 grocery, drug, hardware and home center stores throughout the United States. Founded in 1972, Rug Doctor has served the professional and the do-it-yourself carpet cleaning market through the manufacture, sale and service of carpet cleaning products and machines. Originally established in Fresno, Calif., Rug Doctor relocated its corporate headquarters to Plano, Texas, in 1998. The company has grown from a West Coast operation to an... read more
Location details
2201 W Plano Pkwy Ste 100, Ste 100, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered a new rug doctor tile and grout cleaner and when I opened it, there was water, soap, and hair inside the unit. I was issued an RMA #XXXXXXXX and advised once the unit received I would be issued a refund in 3-5 days. Rug doctor received the returned unit on the 20th of May 2019. It is now May 31st 2019 and after 4 phone calls and 1 call to a supervisor, I still have not received a refund. This is ridiculous. They have confirmed the unit is in their possession after each phone call. My last call was to a supervisor t... read more
This has been the worst experience with Rug Doctor. You tell me it is my responsibility to gorilla glue the main piece on the machine that literally just snaps off and breaks, when two managers on separate occasions spoke with me and told me it was a design flaw and the replacement piece was not compatible with the machine I had bought. And it was also suggested I go to a third party to find another piece. Are you kidding me? $300.00 machine and I can't use it nor can I order a part. The worst ever. I will never give you as ... read more
Frequently asked questions about Rug Doctor, LLC
How is Rug Doctor, LLC rated?
Rug Doctor, LLC has a 2.1 star rating with 22 reviews.
When is Rug Doctor, LLC open?
Rug Doctor, LLC is closed now. It will open on Monday at 8:00 a.m.
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