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Rug Doctor
- Carpet Cleaning
- Sandy City, UT
About this business
Location details
195 Cottage Ave, Sandy City, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Family went in on buying a rug doctor to share. When we needed it a couple months later we tried using it and one of the parts was faulty. Called in to get a replacement and they said we’d have to pay for shipping since it was not under warranty anymore (which is more than 85% the cost of a new machine). It’s really shifty that a machine that never worked in the first place isn’t covered and that the business has No way of making restitution. Pretty ticked.
We ordered a Rug Doctor and the first time I tried to ise it (within 3 months), it was faulty. I called customer service, who did troubleshooting and then they said it had to be repaired, but I had to ship it out to get it fixed. The unit is covered under warranty, but they're expecting me to pay for shopping to the MO warehouse, which is almost the same cost as a whole new machine. They said they only pay for shipping for warranty issues within 30 days. Then what good is a 1-year warranty? Im still sitting here with a broke... read more
When I rented the first machine. The hose was ducted taped. The cable was frayed. When I went to unplug the cord the ground was stuck in the extension cord. It seemed like whoever used it prior just stuck the ground back into the plug and returned it. I took it back to the store and they gave me another one. That one didn't seem as damaged as the first. Well I was wrong. There was a missing part off the dirty water container. The cord was also frayed. I ended up getting shocked. Needless to say I will never rent from them ag... read more
When I rented the first machine. The hose was ducted taped. The cable was frayed. When I went to unplug the cord the ground was stuck in the extension cord. It seemed like whoever used it prior just stuck the ground back into the plug and returned it. I took it back to the store and they gave me another one. That one didn't seem as damaged as the first. Well I was wrong. There was a missing part off the dirty water container. The cord was also frayed. I ended up getting shocked. Needless to say I will never rent from them ag... read more
Frequently asked questions about Rug Doctor
How is Rug Doctor rated?
Rug Doctor has a 1.7 star rating with 7 reviews.
When is Rug Doctor open?
Rug Doctor is closed now. It will open tomorrow at 9:00 a.m.
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