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Ruff Roofing
- Contractors
- Houston, TX
About this business
This company specializes in roofing contractor services for residential and commercial
Location details
11767 Katy Fwy # 600, Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Maybe this will help others. Estimate was on par with others but once they started tearing off shingles, all of the sudden the decking that the salesman inspected before signing the contract was bad and needed replacing or they wouldnt honor warranty. What am I to do? **** $45 a sf other companies $45 a 4x8 sheet of decking. Several thousands added to my expected estimate price. Very expensive to replace decking and once shingles removed your stuck having to have in their opinion, decking replaced. Much of it didnt seem so f... read more
The thing is to expensive and its somethings was not very satisfying also its some trash on my yard and lots of nails on driveway and around my house
Business response:
Were very sorry to hear about your experience and truly regret that aspects of the project did not meet your expectations. We were unaware of the leftover debris and nails, and we take these concerns seriously. Please reach out to us directly so we can make things right and ensure everything is properly addressed and cleaned up. Your satisfaction is important to us, and we want to resolve this promptly.
It has been the best I've ever experienced.
They were not honest and truthful up front about the cost. They took advantage of a widow.
Business response:
Were truly sorry for any ill feelings this experience may have caused you. That was never our intention. At Ruff Roofing, we take great pride in conducting business with honesty, transparency, and integrity. We want to be clear that we do not, under any circumstances, take advantage of our customersespecially those facing personal hardships.Our goal is always to provide clear communication, fair pricing, and quality work from start to finish. If there was any confusion or concern, we sincerely regret that and would welcome t... read more
I left a referral for them to do a friend's house, but I never got paid for it.
They messed up my roof, and they did not fix it. If they did not fix my roof, why would I recommend them to anyone else?
I paid over $15,000 I have my roof redone and they still left a hole in my roof I asked them would they fix it they wrote on a piece of paper they would come back out and fix it I went ahead and paid them at the end they told me no they couldn't fix it not satisfied with the company at all I'm getting a lawyer or if you all can stand up behind your words
Business response:
Hello, We're very sorry to hear about your experience. We understand how upsetting it must be to pay a significant amount and still have unresolved issues with your roof. We truly stand behind our commitments, and your satisfaction is very important to us. We’d appreciate the opportunity to review your case further and work towards a resolution. Please contact us directly at 346-339-3405 so we can discuss the situation and arrange for the necessary repairs. Thank you for bringing this to our attention, and we look forward... read more
I still have not received my warranty certificate.
Business response:
Good Morning, I have just forwarded you the Owen's Corning Warranty which should have been sent from Owen's Corning as well as the certificate of warranty to the email we have on file as Juangonzalez2005@ymail.com. Please reach out to 346-339-3405 if you do not receive it.
Unfortunately, it seemed more like a scam after I got involved. I wasn't happy with the outcome.
Business response:
We're truly sorry to hear that you feel this way. At Ruff Roofing, we take pride in our integrity, professionalism, and commitment to quality work. We never want a customer to feel dissatisfied, and we’d love the opportunity to address your concerns and make things right. Please reach out to us directly so we can discuss your experience and find a resolution. Your satisfaction is important to us, and we appreciate the chance to improve.
Frequently asked questions about Ruff Roofing
How is Ruff Roofing rated?
Ruff Roofing has a 4.5 star rating with 378 reviews.
When is Ruff Roofing open?
Ruff Roofing is open now. It will close at 6:00 p.m.
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