Rubicon Mobility

Dre J 

on BBB

8 months ago

This company takes advantage of senior citizens as well as individuals who are disabled. My mother ordered a Rubicon DX04 Ultra Lightweight wheelchair from them. After placing her order, she spoke to an employee by the name of ****, who promised her that he would remove the joystick controller from the right arm of the arm and locate it on the left arm since my mother is paralyzed on the right side of her body from a stroke. This procedure was to be done before the chair was shipped to the home. Nevertheless, the wheelchair ... read more

Angela B 

on BBB

a year ago

Purchased wheelchair in May of 2022 and less than 6 months later had to replace the battery as well as the battery ******. **************** only sent the replacement parts after extensive troubleshooting was done to source the problem. I had to buy a multimeter reader etc with my own money. Shortly after the battery replacment, the joystick had to be replaced and then once again, the battery ****** had to be replaced. This was outside of the first year warranty, so sure enough, they charged us for the part. I am writing this... read more

James C 

on BBB

a year ago

Terrible product. Has had issues and company doesn't care. They will ask you to jump extra hoops to determine what is causing the issue. Do not buy 

Jesse M 

on BBB

a year ago

Order # **** MY STATMENT IS A "BUYER BEWARE" NOT TO BUY FROM THIS COMPANY DUE TO THE TROUBLES THAT I AND SO MANY OTHERS HAVE HAD, AS WELL. On August 27, 2023, I ordered a Rubicon DX04 wheelchair, and I received it on August 31, 2023. I had learned that this wheelchair has some problems and I need to return my chair to them as soon as possible for a complete wheelchair return refund. I have sent them about 6 emails, and I haven't gotten a response until today. A man had finally called me from Rubicon, and it is really hard to... read more

Candy C 

on BBB

a year ago

Buyer, Beware Received my Rubicon, Wheelchair would not power on contacted the company they sent me links to ******* to troubleshoot then randomly would answer their phone. Horrible customer service stay away from this seller this is ***** peddling junk to the US, making us think that this is US made this company here is a front accepting substandard merchandise. I have learned my ****** and I will never spend any more than $300 online youll end up with a piece of junk with no warranty buying this c*** that is being sold. im... read more

GLEN C 

on BBB

a year ago

Very poor CUSTOMER SERVICE!!!!.. I Just found that your Business is NOT ACCREDITED and HAS A RATING of " F " in a LARGE CAPITAL " F " I wish now that I had looked at BBB or other CUSTOMER REVIEW SITES before ordering yours.If you cannot easily fix it , then it should be replaced ASAP. It's for my wife , who is very limited in her mobility and getting worse.The Wheelchair is : Electric Wheelchair **- EALD3 Series 

Steven K. 

on BBB

2 years ago

BEWARE!: The seller STALLED me past the REFUND deadline. AMAZON and the seller WON'T return my emails. SHAMEFUL TREATMENT of the HANDICAPPED. Wheelchair was initially shipped with broken battery, which was replaced. Joy stick failed after 7 months. Bolt for wheels broke after 5 months. Calls, texts and emails (blocked) go unanswered. I Will NEVER buy from this company again! 2nd Joy stick replacement malfunctioned--crashing my knee into a wall with sudden acceleration. Caused deep cut that I'm still recuperating from. AMAZON... read more