Diane M. on BirdEye
a year ago
01/07/2021, 12:27 PM
"F" Rating, Horrible Company!!!BUYER BEWARE, DON'T USE THIS COMPANY, STAY AWAY! They did extensive damage to my deck, tracked mud in on my freshly cleaned carpet, and into my master bathroom-all over vanity and sink, left door to garage wide open, did not clean up yard, left piles of dirt under deck, left hose strewn across lawn, did not put landscaping blocks back where they belonged. Need I say more.
They were contracted to install 9 piers on Nov 6, 2020 at my Denton TX home. I live out of state and was promised by Frank the salesman that they would do the job and clean up any mess afterwards and I would not be able to tell that they were ever there. I requested they not wear shoes in house verbally and also put in writing on the contract. I had the carpet freshly cleaned and was awaiting new tenants to move in. The day of the job, i received NO confirmation of work done nor follow up from them. I called several times and left messages to see if they did the work and completed project & if they could call me. There was at least a 2-4 week run around just trying to reach them and absolutely NO apologies, just a request for payment. I had my engineer go out a 2nd time to inspect their work and damage to my deck and to send a report to them to have repairs made. I told them when I'd be available for repairs. They waited till last minute before I was to leave town on November 21st and sent a day worker out to the house unsupervised who spoke very little english & really didnt know what he was there to do. Again called their office several times to no avail. We instructed worker as best we could on what needed to be done and left town 5 hours late due to their incompetance. We messaged for them to send photos of work completed. Michelle the office gal who seems to have serious comprehension problems(or more likely just doesnt give a care) sends us an email asking for payment that the work is done. Again we ask for photos of work completed. They sent us a photo of top of deck from afar-the outside of fence which did NOT show the work completed. Told them to send photos of the support beams that were to be added on each side of where they cut thru supports(per the specifics of our 2nd engineers report we paid for). NO response and no photos of work. Messaged them they'd have to wait till I'm back in town-since at this point i have absolutely no trust or confidance in their ability to send photos or to complete the task. Meanwhile they have the audacity to send me a Paypal request for payment. Told them I dont use Paypal and will pay by check once I see work completed. FYI: they charge to pay by credit card an additional 10%!!! When we got back to town the following month we looked over the work to deck and mailed a check to the address at the bottom of the contract. Now we are receiving threats from the owner(who by the way would not respond to any of our previous inquiries) to file a lein against our property. This comes as NO surprize as I had recently read this same behaviour of owner from another reviewer who also gave them an "F". My final response to them was to try checking their mailbox address at the bottom of their contract for payment as this is where it was sent. This is a LAZY, INCOMPETANT COMPANY-they don't even go into their office to check the mail..