Royton Health & Wellbeing Centre

G Moulton 

on Google

2 weeks ago

The Royton Health and Wellbeing Centre is certainly getting a lot better but they really need to look at a different way of offering appointment ie going back to the old way. Today you email me saying that you can contact yourselves via Facebook or Instagram but I myself don't use social media and I bet there's a lot more of the older people that doesn't. What are they going to do. Me just want to be able to get an appointment without filling in forms. Other Doctors surgery don't require it 

Carol Seville 

on Google

3 weeks ago

Rang reception to chase a prescription that had not arrived. The receptionist asked me to re ring the surgery, using option 1 to speak to the prescription department. Then I was asked to ring back to the patient advisor line to book the appt with the nurse. Surgeries really need to understand that when we have made a call to them, they should take ownership of the problem, deal with it and call us back. We should not be having to chase pharmacies for prescriptions that cannot be obtained, nor make many phone calls to the sur... read more

Nicola Elliott 

on Google

2 months ago

This Practice is truly the best there is. They have been looking after my mum needs or 3 years. They are all polite, warm and professional. Lynn on reception is so so lovely and is a asset to the surgery. 

natalie barnes 

on Google

3 months ago

The triage thing to make an appointment doesn't work for me it's an awful system and some of the reception staff are lovely but some have got the people skills and the empathy of a pickled egg, they need some training on how to speak to people and show empathy, useless! And Dr Vance is the most unsympathetic rude little man I've ever had the misfortune of dealing with, no wonder none of my elderly clients will see him 

Peter North 

on Google

3 months ago

It would seem the chance to get any help from anyone at this medical centre is governed by completing an online triage form. However even to fill in the ‘triage form’ there is another queuing system. So if you’re quick at typing between 08:00 & 08:30 or get it done before someone decides they’ve got enough forms for the day then you might just get someone to acknowledge the help you’re seeking. When I asked what if I can’t type quick enough to win this race what happens, I was told I could ring 111 or go to the pharmacy to s... read more