Specialties Royal Shell Vacations offers hundreds of homes and condos on Sanibel and Captiva islands. Because Royal Shell is a local company with local owners, we know the islands, the best beaches, the quietest corners and the owners who take the best care of their homes and condos. Royal Shell Vacations knows how to arrange a Sanibel Island or Captiva Island vacation to fit your dreams. History Established in 1994. Royal Shell Vacations has managed more rental properties than any other company in the region. Our experienced and professional team of rental specialists know the market better than anyone else, and they are dedicated to offering the most comprehensive and around-the-clock hassSuggest edits
This profile is powered by Birdeye. Over 70,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about Birdeye
3 months ago
As soon as Royal Shell was made aware of the water leak at the complex we responded to assess the issue and concerns of our guest. The water leaking was from an upper floor unit that was leaking down into the two units below. In coordination with the complex association management and property owners effected we contacted water extraction/mitigation company which worked to minimize the water leakage and damage to properties. While this was on going Royal Shell looked for alterative accommodations for the guest. They were located and the option given to the guest to move. The accommodation option was not similar in location and view, being prime rental season options were very limited. The guest decided not to move and stay in the property while the dryers and repairs were being handled. Royal Shell was in contact with the guest to update them on the status of repairs. Royal Shell also contacted the owner of the property to work out compensation for the disturbance. The owner decided that as the guest choose to stay in the property they would not offer compensation as had hey departed the owner could of claimed revenue loss and offered that to the tenant. The guest then disputed their credit card charge for 50% of their stay. Their credit card company contacted Royal Shell for the details on the dispute and declined the guest request.
5 months ago
a year ago
How to ask for customer feedback - A go-to guide for small businesses
2 years ago
2 years ago
Mrs. Price contacted Royal Shell on April 6th to cancel her reservation for a stay in June 2020. At that time Mrs. Price was informed of the standard cancellation policy for reservations, which she agreed to at time of her making her reservation. 90-days before arrival. As her reservation is not during the City of Sanibel or the State of Florida's travel limitation mandates, Royal Shell is giving two options 1) cancel per the terms or 2) we can contact the owner of the accommodation and see If they will allow the cancellation. On April 6th we cancelled her reservation and held the amount paid pending on owner decision. On April 7 (9:48am) the owner contact Royal Shell and ok the cancellation and refund. Royal Shell retuned Mrs. Price the total amount paid to her credit cards used (10:00am).
2 years ago
Royal Shell strives to provide the best rental experience possible. Unfortunately, not having air condition in Florida in July is not pleasant and the AC company was not able to have the system back up and running for a few days. Royal Shell offed the rental properties we had available for our guest to choose from to relocate their vacation to.
4 years ago
Thank You *******. i have passed along your comments to management.
4 years ago
At Royal Shell, we work diligently to ensure our valued guests have a wonderful and memorable vacation experience. Our vacation properties are privately owned and are occasionally put on the market for sale. We don't always know when an owner has listed his or her property for sale. In fact, properties may be listed during the course of a guest's stay. We must honor our property owners' right to show and sell their property and do what we can to accommodate property showings at times that are the most convenient and least disruptive for our guests. Because showings may be necessary while a guest is in residence, we include in our Terms and Conditions a section, Units for Sale, which addresses this issue. (See below.) Our Terms and Conditions are viewable as well as printable in their entirety when booking online. As part of the booking process, all guests must agree to our Terms and Conditions. From Terms and Conditions: Units for Sale: In the event that the rental property, which guest is renting, is listed for sale, we may find the need to show the property during a guest's stay. We will make every attempt to schedule the showing at a convenient time so as not to disturb your vacation. By acceptance of this confirmation guest agrees to allow rental properties to be shown.
4 years ago
Royal Shell has been touch with Mr. and Mrs. T.and we are cutting them a check for their unused portion of their stay. copy of email sent to them is below. Hello Mr. and Mrs. T., We have reviewed your request for a refund for the days you lost due to Hurricane Irma during your recent visit to Sanibel Island. A refund of three days has been approved and will be issued via check. We have already reached out to you and left a voicemail confirming this. We do apologize for the inconvenience. I'm sure you can agree that it was a very stressful time. Please remember in the future we strongly encourage guest to purchase Travel Insurance when traveling between June-November. This way not only is your investment protected but the owner of the condo as well.