Royal Furniture - Jackson

Mukbang B. 

on Birdeye

10 months ago

Do not buy anything through Royal Furniture, I purchase $6,000 of furniture which included two couches and a bed frame. One of the couches started smoking and I called to have it serviced, we paid an extra $400 for the full coverage insurance they offer. After calling and talking to Michelle the customer service manager she said she would send a tech, no tech ever came. I then called and told her no one showed up and she said she won all back to schedule another tech, a week went by with no call back, I started calling every... read more

Mukbang B. 

on Birdeye

10 months ago

I am seeking all people who have been screwed over by Royal furniture. I am opening a lawsuit against Royal Furniture and want to show that they are a horrible company who have screwed over many people. Please reach out to me at jt02428@gmail.com 

Melissa T. 

on Birdeye

a year ago

Garbage this place is a joke. Furniture is junk and management is unprofessional Corporate office is a joke. Furniture with a warranty that never gets fixed or credited back. I wouldn't let my worst enemy buy this junk... I bought many thousands of dollars of junk I'll never buy anything else from them. I've learned my lesson to read the reviews. There is many bad reviews on this junk of a Furniture store. Word of advice don't buy from Royal Furniture you'll get screwed  

Wilma L. 

on Birdeye

a year ago

Bought lift recliner from this company. It had to be replaced once due to broken lift mechanism. The replacement has the same problem. I have called repeatedly with no response. I'm leveraging myself out of the chair with a back injury. DON'T expect service if your purchase breaks for the second time. The store shifts you to Michelle (customer service ) and you leave a message. It gets lost I guess. And all the while you're hurting trying to use a broken chair. Hadn't heard anything yet. Going out to buy one from another ... read more

Teri Guthrie D. 

on Birdeye

2 years ago

Purchased new couch and recliner one year ago. Couch arrived damaged. Royal said someone would come right out and repair it. Did not. Have repeatedly called and visited store trying to get help. Empty promises abound but no help. Set is paid for. I already need a new couch because of the damage. DO NOT BUY FROM THIS STORE. NOT ETHICAL OR CREDITABLE.