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Royal Credit Union Corporate - ATM Only
- Credit Unions
- Eau Claire, WI
About this business
Royal Credit Union is a nonprofit cooperative that offers a variety of financial products and services to individual and businesses. Its financial services include budgeting advice, securities brokerage and safe deposits. The credit union offers a variety of online banking services to customers, including transfer of funds, balance verification, check withdrawals, loan payments, statement and information requests, and line of credit advances. It also provides overdraft protection, 24-hour telephone access, wire transfer, ind... read more
Location details
200 Riverfront Terrace, Eau Claire, WI, 54703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
About as honest and easy to work with as a used car dealership.
Business response:
Hi Joe, I’m sorry to read these comments. Is there something I can help you with? -Andrea & the Royal team
Their phone number links to a auto dialer which tries to sell you more crap… I have a loan that my dealership forced me into and now I am trying to pay it off… To no avail
their staff seems incompetent and after being passed around back and forth between a total of 10 different people to be told they can't help me at all is frustrating. no understanding. they need more intelligent trainers or something. while it won't matter to this credit union much, needless to say as soon as possible I will most likely close my accounts and find someone else to bank with.
Business response:
Hi Shelby, we apologize that you didn’t have a good experience with us yesterday. There were some specific aspects of your account that meant our team needed to work with different departments, which we know can be frustrating. We appreciate the reminder for our team to continuously train and improve our service skills to ensure we are creating a positive impact. If you would like to discuss this more, please send us a direct message. Thank you for providing your feedback!
Recommendedthey have been good with all of my accounts but when it comes to the home buying process I decided to go with another bank because they were much easier to deal with and much better customer service.
We just became members and have been 100% happy with their customer service. We do most of our banking elsewhere but I am looking to expand our accounts with the CU. They make everything easy!! Well done.
My wife financed a car with RCU and purchased credit life insurance at that time. Two months later she died of cancer. If RCU had disclosed the preexisting clause she would not have purchased it. Then after months of me asking RCU to simply come and get the car, they informed me that they couldn't because they had failed to title it properly. So 15 months after her death, I am still storing and insuring this car! The loss of a loved one is always difficult, but RCU has been BY FAR the the most difficult group to deal with.
I've been a member for several years and have had some good and some bad service. Paid off a loan over 4 weeks ago and RCU still hasn't released the lien on the vehicle. When you call them, they say they can only resubmit for the lien release and I would have to wait another 3-4 weeks to get the title. Works really great when trying to sell it.
Everyone is very helpful. Always a smile. Can answer questions, give you a pamphlet if you want. I leave with a smile! Thank you
greatest service, clean place and convient location
Frequently asked questions about Royal Credit Union Corporate - ATM Only
How is Royal Credit Union Corporate - ATM Only rated?
Royal Credit Union Corporate - ATM Only has a 4 star rating with 328 reviews.
When is Royal Credit Union Corporate - ATM Only open?
Royal Credit Union Corporate - ATM Only is closed now. It will open on Monday at 8:30 a.m.
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