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Ross Gray Service & Parts
- Contractors
- Avoca, QLD
About this business
Location details
101a Takalvan St, Avoca, QLD, 4670, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased a Chevrolet 2500 from Ross Gray in March 2021. While the initial sales experience was satisfactory, the subsequent service department performance has been consistently inadequate. The service department has failed to complete scheduled maintenance within promised timeframes on multiple occasions. Communication regarding service status and completion estimates has been poor, with staff providing inaccurate information about work performed. I have documented instances where the vehicle was returned with damage and ... read more
No worth a star as we were extremely disappointed with the experience — or more accurately, the complete lack of service. I booked a vehicle service online and received a confirmation email with the date and time, which I presented today. After travelling a 300km round trip from Gayndah, I was told the booking wasn’t in the system and that you wouldn’t be able to service our vehicle today. No apology was offered — just a flat-out refusal. The level of customer service was shockingly poor. This has been an incredibly frustrat... read more
Was told to make sure the car was here before 1 pm , 12 would be better, I come back and the car hasn't moved by 2.15 pm, what a waste of my time, nothing has been done and two people walk out saying bad things about their service.
it is not even worth to give any star here for the review from the bad experience I had in this place. very bad customer service, my first time for the car service here and it will be the last time too. Be careful this place. not professional at all. I am still very angry until now. Reception Kara did not do her job properly to inform customer for any potential or extra cost that may occur (I informed the faulty of closed door which is shown on dash door unclosed issue before the car service), they said car service is $320 a... read more
Received a phone call regarding extra work needing to be done. Only to be told at end of phone call that I would need to rebook, as another job came in, that was bigger than expected. Why waste my time and call me I. The first place. Will be going elsewhere in the future. Appalling service.
Frequently asked questions about Ross Gray Service & Parts
How is Ross Gray Service & Parts rated?
Ross Gray Service & Parts has a 3.6 star rating with 51 reviews.
When is Ross Gray Service & Parts open?
Ross Gray Service & Parts is closed now. It will open on Monday at 7:30 a.m.
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