Ross County Water Co

Kelly Knapp 

on Google

6 months ago

Over 2 years after I sold my house, suddenly I have a past due bill from here. This is just a money grab and company is saying they changed out the meters and updated the system. I’ve moved several times and I always call to make sure I am paid up at all utility companies. Also, they had all my information such as email, phone, and my mail was on forwarding and I never received anything until now. The bill date is 5/02/2024! What infuriates me the most is that if I didn’t know the new homeowner, this would’ve been put on my ... read more

Diane McNeal 

on Google

6 months ago

Downright ridiculous! Paid my bill, the amount they required, had to borrow it, but I got it paid! Got confirmation and approved, awesome made it! But No, later in the day, No water! I called what the heck, I said I paid it. This is is what they said to me ' It was to be paid by 9 am, you paid it at 9:25 am' Then they tell me 132.00 + 100 reconnect fee! That's OUTRAGEOUS! I went from wanting 60.00 to 132.00 + 100? Need I really say what I'd like to say? 

Andrew Howard 

on Google

7 months ago

Awful customer service; which is probably to be expected from a utility with no competition. When I became a customer, it was at a new address which required a new meter installation. This was quite expensive, but I'm sure costly on their part as well. Each month, my bill was the minimum payment because my household never exceeded the minimum 1,500 gallons. This is because my household is very frugal with water use; we do not like waste. Apparently Ross County water didn't appreciate this and assumed my meter must be reading... read more

Mark Roll 

on Google

9 months ago

Despite being an overworked county department, the staff is very professional and helpful. 

Home Channel 

on Google

9 months ago

Horrible customer service. I was standing beside the phone call, as my mother was treated absolutely horribly by two of the female managers, who are young enough to be her own daughters (Jeanette and Kristy). Not only is this disrespectful to any customer, but it is especially hurtful to see someone as nice as she is be treated like a bad child, when she had done nothing but deserve their respect, or to be treated with the care of any concerned customer. I can only hope they suffer the same indignity themselves someday.