Rosin Eyecare - Chicago Michigan Ave

asato 

on Google

6 days ago

I called to request a document, and my experience was very disappointing. The first man I spoke to told me he would send the document via email and asked me to wait. I waited for quite a while, but the call was disconnected. He may have intentionally hung up. When I called again, a woman answered. She spoke for a long time without listening to my question. When I finally had a chance to ask, she said that she was the only person at the desk and a patient had just arrived, so she would either call me back or I should call aga... read more

Brad Schaider 

on Google

a week ago

While traveling, I had an unexpected issue that needed urgent attention. I chose Rosin because they were open early and conveniently located near my hotel. From the moment I walked in, the staff greeted me warmly, listened carefully to my situation, and acted quickly to provide the care I needed. Their professionalism and kindness helped me get back on track and continue my trip without further stress. I’m truly grateful for their prompt service and genuine concern, and I wouldn’t hesitate to recommend Rosin to anyone in nee... read more

Manuela Estrada 

on Google

a month ago

I went to this location it was recommended by someone I know. I paid $500. Just for the lens. Paid for no scratch and full package on my lens. Waiting for over a month. I had to keep calling for updates. I just made one week having them. And sure I got a scratch already I on them. Can't believe after all that. I call and they tell me I need to bring them back. One I can not see without my glasses my lens has a lot of special needs. Suffer from migraine headaches and due to a tumor in my brain I get many severe headaches. I'm... read more

Emily Abarquez 

on Google

2 months ago

Terrible customer service - called to reorder my contacts and they sent me the wrong brand and prescription. I dropped the boxes off to be exchanged for the correct contacts, was told I’d be called once the order was placed and never heard back.. When I called to follow up, the staff was very rude and said I’d have to wait another week for the order to be put in due to an internal process (no sense of urgency in correcting their mistake) .. all the while, I don’t have contacts - after having putting the order in three weeks ... read more