This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Rosin Eyecare - Chicago Michigan Ave
- Chicago, IL
About this business
Location details
645 North Michigan Avenue #210, Chicago, IL, 60611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Customer service has definitely gone downhill. I’ve been a patient for about seven years, but over the last two years I’ve consistently dealt with rude attitudes and a lack of professionalism. Phone calls are often answered rudely, and staff frequently ignore patients who are standing right in front of them. While the doctors themselves are excellent, the unprofessional behavior of the front-office staff is causing the practice to lose patients. If the staff is unhappy in their roles, they should consider finding another job... read more
Front desk individual is extremely unprofessional. I'm not looking for "gotcha" coaching moments from my eye dr front desk. Yes, I didn't do the intake form (I've been a pt for 7 years). No I didn't answer your calls during the day to confirm insurance because I work and have meetings. The mention that I was late 5m after arriving to jab that I won't be seen until much later (made it apparent she wasn't sure when) and act like you're teaching me a lesson is hilarious. Again pt for 7 years gone. Cheers. Edit. After seeing oth... read more
The staff at the Michigan Avenue location is AMAZING!!! Everyone was so kind and welcoming, especially Roy!
I am deeply disappointed by my experience with Kate, the assistant manager at Rosin Eye Care on Michigan Avenue and a few staff members. Over the course of multiple phone calls regarding the status of my Rayban Meta glasses and obtaining insurance for them, I encountered a consistent lack of clear communication, professionalism, and courtesy. Each inquiry was met with noticeable frustration and dismissiveness, rather than the patience and clarity one would expect from someone in a leadership role within a healthcare setting.... read more
The worst customer service I have ever had. I was late for like 3 minutes. They gaslighted me saying they can’t find my insurance info & asked me to fill up the intake form and again gaslighting me saying I took too long for the intake & it’s alr late so I can’t see the doc now and need to reschedule me for another day. What the heck? I purposely made this trip for nothing. The two frontdesk staff members should be fired. They are nonchalant & rude from the get go & they don’t seem to care working there at all. If you like g... read more
Frequently asked questions about Rosin Eyecare - Chicago Michigan Ave
How is Rosin Eyecare - Chicago Michigan Ave rated?
Rosin Eyecare - Chicago Michigan Ave has a 4.6 star rating with 369 reviews.
When is Rosin Eyecare - Chicago Michigan Ave open?
Rosin Eyecare - Chicago Michigan Ave is closed now. It will open at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com