Rosewill, Inc.

Ronda J 

on BBB

2 years ago

I purchased a Rosewill toaster oven, for months I tried to give the thing a chance. I've had toaster ovens my entire life; however, this thing was awful. I didn't want to go through the return process and be without, being that is how I like to do all of my cooking. After waiting 10+ minutes to get a piece a toast and then found that it took over 2 hours for a baked potato to cook (all my other toaster ovens took about ***** minutes!) I finally got frustrated enough to contact the seller/Rosewill **** via ****.Rosewill sent ... read more

Bryan V 

on BBB

2 years ago

I paid $360 for a power supply which worked fine for 18 months and then died. It has a 5 year warranty, but after multiple phone calls, Rosewill RMA support will not replace it as they don't make it any more nor will they give me a refund. I tried contacting them again a year later to see if I could get anywhere as I am willing to take any power supply now as I need one, but they just ignore me. Don't do business with them, they don't honor their warranty. 

Bobby B 

on BBB

3 years ago

I ordered a computer case from them, box was in pristine condition, computer case was surrounded by styrofoam no damages, but the computers case itself had a major dent in the back of it, they would not replace it, told me they didn't know if they could get a replacement panel and to call back in 3 to 4 weeks, they did offer me $15 back but I told them I'd rather have the replacement panel I think I'm getting a run around and so is everybody else has been getting damaged cases from the reviews that I've read 

Jamie V 

on BBB

4 years ago

Ordered a portable Air Conditioner/Heater/Dehumidifier unit back in June. It arrived in a broken, water damaged box with plastic ties holding the box together. The heat function did not work. One side was not attached to it due to it being cracked at the screw mount. The continuous drain function did not work most of the time, so unit had to be frequently manually drained. At one point it started sucking water up the hose back into the unit. The advertised evaporation function NEVER worked. Since I ordered the item through W... read more

Ben P 

on BBB

4 years ago

I purchased a Zircon T that was listed on PC Part Picker as compatible with a MSI b550 Gaming Plus Motherboard but it was not. I left a review on Newegg and received a response from Rosewill to contact them. I called and emailed, and it has now been over two weeks with no response. Terrible customer service and false advertising. Unbelievable to not even respond to your customers. I don't expect a response even after submitting this review, They don't care about their customers obviously and I will never purchase from them a... read more