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Roots Natural Kitchen
- Restaurants
- Richmond, VA
About this business
Location details
6602 W Broad St, Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:30 p.m. | |
| Tue | 10:30 a.m. to 9:30 p.m. | |
| Wed | 10:30 a.m. to 9:30 p.m. | |
| Thu | 10:30 a.m. to 9:30 p.m. | |
| Fri | 10:30 a.m. to 9:30 p.m. | |
| Sat | 11:00 a.m. to 9:30 p.m. | |
| Sun | 11:00 a.m. to 9:30 p.m. |
I am one of roots biggest fans but we just had some of the rudest and most disappointing customer service. My sister has celiac disease (a severe gluten allergy) and always asks if the team can change their gloves and use fresh tubs of prepped ingredients that are near gluten items like pita chips. Despite being the only customers in the store - they complained about how much work it was to do this and they were shocked to hear that she had been accommodated at roots before stating that they “would not do it again” This is n... read more
I’ve been ordering from this location for several years now. And what I just got were the worst grain bowls ever. I don’t know if their quality control has gone down recently, but I ordered the El Jefe and the Balboa and they were nothing but rice. I opened the Balboa and counted, no lie, just five pieces of pickled onion. And the avocado? Couldn’t even find it. Very similar situation with the El Jefe. I am extremely disappointed and will not order from this location again.
Messy, unorganized, and honestly not worth the headache. Staff here are consistently unfriendly and careless. I placed a clear online order and somehow they still got it wrong. This isn’t even the first time it’s happened at this location, which makes it even more frustrating. If you actually want your food made correctly (and without the attitude), skip this spot and go to the Grace St. location instead.
I'd recommend that you visually ensure your food is correct because it is sometimes hard to order with the grill going and the whole restaurant making noise at busy times.
Frequently asked questions about Roots Natural Kitchen
How is Roots Natural Kitchen rated?
Roots Natural Kitchen has a 4.2 star rating with 395 reviews.
When is Roots Natural Kitchen open?
Roots Natural Kitchen is closed now. It will open at 10:30 a.m.
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