Rondout Plate & Mirror

Susan R. 

on Citysearch

11 years ago

NEVER EVER USE THIS COMPANY. I repeat, never ever use Roundout Plate & Mirror. I am a reasonable customer - and rarely feel the need to write a negative review. However, this was an experience that consumers need to know about. Owner, Deano does not offer options for shower doors and hardware before the order is placed - he is in and out - and when there is a problem - and these were mine: glass delivery delayed no explanation, further delays because glass was measured incorrectly - and when finally installed, the shower doo... read more

Debra S. 

on Citysearch

12 years ago

Don't use this company! They installed a glass shower surround for me and were paid in full before we discovered that the door leaks badly. The owner won't take my calls or call me back about repairing it. Oh, and the door opens the wrong way. An awful company! 

Jay T. 

on Citysearch

12 years ago

If you want to be insulted, this is the place for you! I bought 4 pieces of window glass at Rondout Plate and Mirror. The Guy who cut the glass (beard and ponytail) was nice. However, when I unwrapped the glass at my shop I noticed that one piece of glass had scratches on it. I brought the glass back a few days later hoping to speak to the guy who cut the glass since I misplaced my receipt. I was met by a very rude woman who right off the bat was flustered and damning the workers for not cleaning the glass to make sure there... read more

jay.teske.1 

on Yellow Pages

12 years ago

If you want to be insulted, this is the place for you! I bought 4 pieces of window glass at Rondout Plate and Mirror. The Guy who cut the glass (beard and ponytail) was nice. However, when I unwrapped the glass at my shop I noticed that one piece of glass had scratches on it. I brought the glass back a few days later hoping to speak to the guy who cut the glass since I misplaced my receipt. I was met by a very rude woman who right off the bat was flustered and damning the workers for not cleaning the glass to make sure there... read more

ldwight 

on Citysearch

13 years ago

Terrible service!!! PLEASE DO NOT USE THIS COMPANY! – This is the worst most unprofessional service I have ever received from a company. The owner, Dean, never returned any of my calls when I had a question regarding the delivery of glass that was cut to a size that would not fit. When I finally reached him, only because I insisted to hold for as long as it took to get him on the phone, he was rude, unprofessional and not only unhelpful but would not return the money he charged my credit card for word that wasn't performed b... read more

Jeancarol 

on Citysearch

13 years ago

no complaints – I started in early spring replacing most of my window screens, therefore, I was not in a hurry. Very pleased with the work. I had a problem with a screen for years and they repaired the problem and didn't even charge me for the extra work 

catskill 

on Citysearch

14 years ago

Fine work, very professional – They were very helpful on the phone and in person, explained my options for the replacement glass I ordered, had the work ready when they said they would, packed it very well and even helped me carry it to my car. The piece was finished to my instructions and when I got it home, it fit perfectly. 

activereviewer 

on Yellow Pages

14 years ago

One of the worst business experiences I have had in recent history. I dropped off 2 windows. When I picked them up and got home I realized that they had given me someone else's window (one of the two). I called them immediately to tell them and left a message. They never returned the call. When I finally reached them they said they do not listen to their messages!! They never found the storm window and had to replace the whole fixture. They did not return calls. It took over a month to schedule them to come and measure. Then... read more

Active Reviewer 

on Citysearch

14 years ago

Stay Away! – One of the worst business experiences I have had in recent history. I dropped off 2 windows. When I picked them up and got home I realized that they had given me someone else's window (one of the two). I called them immediately to tell them and left a message. They never returned the call. When I finally reached them they said they do not listen to their messages!! They never found the storm window and had to replace the whole fixture. They did not return calls. It took over a month to schedule them to come and ... read more