Roger D. Mason, II, P.A.

Anthony W. 

on Birdeye

a year ago

Horrible customer service! The young lady at the front says she’s going to call back and never does. If I could put 0 stars I would but it forces you to put one.  

Marvin L. 

on Birdeye

2 years ago

In the course of 2 months, despite constant emails and phone calls, they called me back once. I totally understood that cases could take months or years and I was prepared for gaps of no news while work happened behind the scenes. Still, I do expect returned calls (and I don't call often) I've been trying to get any phone response for weeks. Is a return phone call too much to ask? Apparently, it is. I either get a promise to return call and/or an excuse. For their horrendous customer service, lack of responsiveness, and j... read more

Kristina J. 

on Birdeye

3 years ago

NO COMMUNICATION AT ALL! WILL NEVER CALL TO UPDATE OR ANYTHING! U WILL NEVER HEAR FROM THEM. I HAVE TO WATCH MY CASE ONLINE AND THAT JUST SAYS ITS OPEN. ITS BEEN SINCE 2016 AND I HAVE TRIED AND TRIED TO DEAL WITH THEM, EMAILS, PHONE CALLS, TEXT MESSAGES AND REVIEWS! I EVEN TRIED TO ACT LIKE A NEW CLIENT JUST TO GET A PHONE CALL! NOTHING! WHEN I SAY NO COMMUNICATION, I MEAN NONE! ZERO, NADA, ZILCH! IF U CHOSE THEM, GOOD LUCK. IF UR LOOKING, TRY SEEING IF THEY WILL RETURN A PHONE CALL FIRST. 2016, ITS JUNE 30TH 2022 AND STIL... read more