Rocky Mountain Care – Spring Hollow

K Christensen 

on Google

3 months ago

This is a review of only one aide, not of the facility. Aileen is new here and is working the night shift. I want to give her 5 stars but realize that this employee kudos link actually goes to the facility's Google page and they are not a 5 star facility. Anyway, Mom has been at Spring Hollow for almost three months. She has advanced Alzheimer's and is at high risk for falls. I have had a note posted on her door requesting that she be quietly checked on every hour through the night, which up until now has been ignored by nig... read more

Kathie Christensen 

on Google

4 months ago

PART I Mom has been at Spring Hollow Memory Care in Orem for a little over two months. Here are my impressions of the place: 1) The administrator (Melissa Cook) is very disconnected from the residents and very unresponsive to family inquiries. I actually didn't meet her in person until just last week. A family member of another resident who has been here for 15 months tells me that he has never met her. One would think that the administration would check in periodically with families to establish a relationship and to discus... read more

Kathie Christensen 

on Google

4 months ago

PART II 7) Food. Mom eats differently from most of the other residents so I can only comment generally on the food. She is no longer able to use flatware and so requires finger foods. I have observed however that the food that is served matches the weekly posted menus only about half of the time. And there is rarely any fresh food. "Seasonal fruit" almost always means applesauce or canned fruit cocktail (though this has changed somewhat to include grapes since Mom cannot eat the other two). The meat is generally over cooked ... read more

Jeff Gull 

on Google

5 months ago

Casey was been extra caring and kind with my mom. Last week she had a really bad day and Casey was so very attentive and helpful every step of the way. I’m so glad spring hollow has people like Casey (which they do have others besides him) taking care of the people there! 

Spencer Wagner 

on Google

6 months ago

Spring Hollow is the right place for your family member. The staff is warm, attentive, and genuinely cares about the residents. The small size of the community means the atmosphere is cozy and welcoming. Great place for assisted living or memory care needs.