Rockler Companies, Inc.

Robert Lee 

on Google

3 weeks ago

I placed an order on September 6th, 2025, for several components of Rockler's Rock Steady stands, Order #S14437482, and confirmation number 11101774663. Two days later they cancelled my order without any information as to why. So I called the number identified in the cancellation and spoke to a woman. She explained that my billing and shipping addresses were different and that was the reason why it was cancelled. More specifically that it was a problem with my billing address. The fact that my billing and shipping addresses ... read more

IVJ arnold 

on Google

3 months ago

EDITED PER POOR ROCKLER RESONSE: Response below is proof of the poor customer service. This order was expected late due to being oversold, so a far out date was given. Acceptable. What is not acceptable however is the day being pushed out OVER AND OVER AND OVER WITH TERRIBLE SUPPRT AND NO USEFUL INFORMATION PROVIDED BY YOUR TEAM. Awful to deal with. Won't fulfill orders. Won't provide useful information concerning orders. Literally respond with they don't know what the problem is... *SHRUG* Very unprofessional. Was recommend... read more

Samantha Arnold 

on Google

3 months ago

I wish I would had read these reviews before dealing with Rockler. Not worth it. SHOP ELSEWHERE! Can't fulfill orders they currently have, then marking the items on sale to get more orders is asinine. Support is useless. 

Cory R 

on Google

7 months ago

Bought a workbench vise. The vise threads wear down and no longer work. Ask for a replacement part but get two different reasons Rockler can't send me a replacement part: "we don't carry that vise anymore" (they do); second attempt "we don't have any spare parts". Thanks for nothing, you won't see my dollar bucks again.