Rockhampton Volkswagen

Mr Nelson 

on Google

a month ago

A family member was in recently and was waiting in the service department for their vehicle when a young lady behind the desk could be heard talking about customers behind their back in a disgusting manner and how pathetic they can be. Also when someone called and wanted to speak to them she refused to do so. Safe to say she won’t be going back and we are going to give it a miss also with our car now. The entitlement is vulgar, don’t bother if you’re reading this as a customer. 

Paul 

on Google

5 months ago

I puchased my car here in 2019 and have had the run around ever since. I was told upon purchase that there would not be any added cost to clear my debt early, but tgen I went to vlear the last couple thousand a few years later they charged ne a $500 dollar fee. I have recently had to return to them to have my transmision looked at due to an issue. After a full day of having my car I picked it up to only be told they could not find the issue. I drove one of the mechanics and he said a transmission service would probably fix i... read more

Matt Mckechnie 

on Google

6 months ago

I Have been trying to resolve a warranty claim for multiple items on a canopy I purchased new with the vehicle in 2022, in 3.5 years the constant changeover in staff and the complete lack of any processes and procedures to monitor and communicate the claim from the business blows my mind. I genuinely believe this will never get resolved. The dealer principal Sheamus has been copied into emails and I have even sent a plea email on the 17th December 2025 to him to try help resolve the issue with no acknowledgment. 

Kirsty ganya 

on Google

6 months ago

If I could give 0 stars I would, I had such a rude and disgusting experience, the customer service skills are none existent, both the people I delt with where rude and seamed very untrained. Honestly turned me off ever wanting to buy a Volkswagen as I would hate to have to deal with them regularly