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Rockhampton Volkswagen
- Automotive
- North Rockhampton, QLD
About this business
Location details
112-118 Musgrave St, North Rockhampton, QLD, 4701, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
If I could give 0 stars I would, I had such a rude and disgusting experience, the customer service skills are none existent, both the people I delt with where rude and seamed very untrained. Honestly turned me off ever wanting to buy a Volkswagen as I would hate to have to deal with them regularly
Very poor service. Communication very poor. Service team have a really don't care attitude. Service centre recently taken over, once professional service centre now as bad as the linked company. Waited for a return phone call for over 6 weeks. Ordered parts for my car still no idea when they will arrive. My last cars have been VW. My advice would be if you want VW buy elsewhere. Really disappointed in the treatment of a customer who owns two cars from this dealership.
Customer service was bad enough to bring my wife to tears. Was promised a free service next time from the service manager as a token of good will. Went to collect the free service next time and they told us they are NOT going to uphold their promise so we are NOT going to take our business back again.
VW Rockhampton is hands down the worst company I've ever dealt with! I strongly urge everyone not to buy a car from them! Their after-sales service is absolutely terrible, and l've never encountered such poor communication and support. Save yourself the frustration and look elsewhere!
Most hopeless agent you will ever get leave twice a message to phone me back waiting no for two days. Went in yeareday they sitting and talking two each other and don't help you as a customer. Try phone them back to the parts went straight to voice mail,\
Frequently asked questions about Rockhampton Volkswagen
How is Rockhampton Volkswagen rated?
Rockhampton Volkswagen has a 3 star rating with 40 reviews.
When is Rockhampton Volkswagen open?
Rockhampton Volkswagen is open now. It will close at 5:00 p.m.
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