Robert J Wilkens Insurance Agency

Danny Agha 

on Google

a month ago

I am the owner of a hotel in Louisiana. I unfortunately made the decision to retain World Insurance to procure a windstorm policy for me. After being approved for a windstorm policy with Louisiana Citizens, I paid all of the premiums to World Insurance on time. I paid over $50,000 in upfront premiums for the sole purpose of having coverage bound — but World Insurance never bothered to remit the payment to the carrier. After my hotel was seriously damaged by a hurricane, I made a claim with Citizens only to learn that World I... read more

Charlie Russell 

on Google

9 months ago

I have the same experiences as some other clients with poor customer service. Sometimes during business hours, nobody answers the phone. Other times you get transferred a couple times and get short responses from an agent. Agents are less than helpful and are slow to respond to emails, if they respond at all. I’ve explained to the broker and to agents that one of the insurance companies I have a policy with is no longer writing policies in NJ beginning in 2025. I have explained this situation to several people in the office,... read more

Pawel Suro 

on Google

9 months ago

To date, I am pleased with this agency's consistent responsiveness via email and their overall helpfulness. They successfully secured flood insurance for me after my previous provider terminated my policy. 

Godschyle77 Flies 

on Google

11 months ago

🫶Historically a great company w/ great agents who cared about their clients. Horrible since their World Insurance merger 1-2yrs ago. Insurance agents don’t answer calls or emails in a timely manner at all. When finally reached, they defer their calls to reps who say they are unqualified to sell or discuss a policy, and you have to call the office 10x (I average 1 -2 calls a day) to receive one callback or email response(if we get any at all). They leave loyal/returning customers hanging with deadline sensitive items, like p... read more