Rivian Service Center

Amy L 

on Google

a month ago

I made a reservation in the Rivian app to bring my car to the Burbank location to address four things: a courtesy inspection, a defective interior trim panel (i.e., panel adjacent to the windshield popped off of its attachment), a defective right rear window trim (exterior belt molding), and tire rotation. Arthur helped me with my service and explained to me that the entire service would take a couple hours and the Rivian team delivered just like. I shared with Arthur that I don’t want to wait there for a couple hours and if... read more

Austin Choi 

on Google

2 months ago

They didn't do anything and gave back the car. Don't come here until they figure things out 

Farouq O 

on Google

3 months ago

My Wife and I went to check some of the Rivian Vehicles yesterday and We were so glad We did, the Burbank Location was awesome, We received a great customer Service and care. Arthur was very cool and very nice, He Welcomed us first then he called Andrea the salesperson who helped us out, She was so knowledgeable about all of Rivian Cars, im personally in love with Cars, She explained everything about the Vehicles and She let me test drive one and the experience was amazing 👏. I want to thank Andrea and Arthur personally and... read more

Tim Hartley 

on Google

3 months ago

Everything was pretty great until I showed up to check out. My Rivian had a “critical battery issue” that left me stranded on a Sunday afternoon. Rivian arranged for a tow truck to take it to the service center on Monday, and they provided Uber credits, which were really helpful. On Tuesday, I reached out to the service center to see if they had a loaner vehicle available — they did, so I used the Uber credits to get there. Getting the loaner was quick and easy. While I was there, I asked the technician if they could install... read more

Nitesh Vijay 

on Google

8 months ago

I recently got the car from the service centre, none of my issues being handled properly without any communication, They didn't even bother to give a car a wash as it was sitting at the service centre in dust. I also noticed dust scratches on frunk which eventually happened at the service centre. I had a far far better experience at El Segundo location a few months back instead of Burbank service centre.