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Rivergate Veterinary Clinic
- Healthcare
- New York, NY
About this business
Location details
648 1st Ave, New York, NY, 10016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 6:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
They never answer the phone. The exact same issue kept happening at the old location, and they kept saying it was a phone problem. Well, it’s not—the front desk just doesn’t answer calls, and this isn’t the first or even the fifth time this has happened! This is a recurring issue mentioned in other reviews. My pet was having an emergency, and I didn’t know what to do. I called every 5 minutes for an hour and a half, but the phone would ring a few times and then go to voicemail. Given the emergency, I still decided to head to... read more
I’m very disappointed with my experience with Rivergate Veterinary Clinic today. I emailed early in the morning requesting a Pet Vet Diet Authorization form for my dog Nala’s Royal Canin Hydrolyzed Protein (HP) food. She can only eat this prescription diet, and I needed the form so my parents could purchase her food locally. However, waiting 7+ hours for a simple diet authorization form, with no clear timeline or update, is extremely frustrating when it directly impacts whether my dog can eat at all. When I called as soon as... read more
I cannot say enough wonderful things about Dr Kaminski and the staff I experienced during my visit. I had a late day appointment and even my observations in the waiting room showed a staff that cares deeply for their patients and for each other. They are kind and down to earth. Dr. Kaminski has a skill for explaining things in simple terms and I genuinely appreciated how calm and welcoming she was to both my cat and me. She is incredibly smart and her upbeat personality and ability to explain things with ease as such a rare ... read more
Truly the most wonderful group of veterinarians in the city. My dog personally sees Dr. Sue, but we've seen many providers here and they've all been top notch. Dr. Sue and her vet techs / assistants are a joy to work with. They take the time to answer my questions and are very thorough making sure no stone is uncovered within reason.
Been taking our dog to see Dr. Eve for a few years and it's always a great experience. I feel like she listens to our concerns and treatment preferences and recommends the best approach for our lifestyle. That said, the front desk and phone customer service leaves a lot to be desired. Overall, poor manners with the interactions I've had this past year.
Frequently asked questions about Rivergate Veterinary Clinic
How is Rivergate Veterinary Clinic rated?
Rivergate Veterinary Clinic has a 4.7 star rating with 435 reviews.
When is Rivergate Veterinary Clinic open?
Rivergate Veterinary Clinic is open now. It will close at 6:00 p.m.
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