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Rita's Italian Ice & Frozen Custard
- Ice Cream & Frozen Yogurt
- Germantown, MD
About this business
Rita’s Italian Ice & Frozen Custard is the largest Italian Ice concept in the nation. With over 600 shops operating in 32 states, our popular chain offers a variety of frozen treats that will leave your taste buds wanting more! Italian Ice - our famous Italian Ice is made fresh daily, featuring real fruit flavors that burst with refreshing goodness. Frozen Custard - our rich Frozen Custard is a creamy delight. Layered Gelati - a perfect blend of Italian Ice and Frozen Custard in our layered Gelati. Blenders drink lineu... read more
Location details
12801 Wisteria Dr, Germantown, MD 20874, Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 9:00 p.m. | |
| Tue | 12:00 p.m. to 9:00 p.m. | |
| Wed | 12:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 9:00 p.m. | |
| Sat | 12:00 p.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 9:00 p.m. |
The person that’s there needs to be more friendly and not just look at you like she doesn’t understand what you’re saying. She does not even greet with a hello or thank you. Customer services is very important, please make sure to train your staff the proper way.
Best iceys
This place is hit or miss with customer service. Today was the second time that an employee has scanned my app and redeemed a free reward without asking me if I wanted to use it. If they could put it back in my account, it wouldn’t be a big deal, but unfortunately they can’t (or won’t). It’s really getting ridiculous…how hard is it to ask someone if they want to use it??
Subject: Poor Customer Service Experience on 7/22 I visited your location on July 22nd around 4 PM and was extremely disappointed by the service I received. The young lady assisting me was not only unprofessional but also noticeably rude throughout the interaction. To make matters worse, I noticed a tip charge had been added without my consent or any explanation. I expect a certain level of respect and transparency when visiting an establishment, and this experience fell far below that standard. I’d appreciate it if this mat... read more
Frequently asked questions about Rita's Italian Ice & Frozen Custard
How is Rita's Italian Ice & Frozen Custard rated?
Rita's Italian Ice & Frozen Custard has a 4.2 star rating with 300 reviews.
When is Rita's Italian Ice & Frozen Custard open?
Rita's Italian Ice & Frozen Custard is closed now. It will open at 12:00 p.m.
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