This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Richmond BMW
- Automotive
- Richmond, VA
About this business
Location details
8710 W Broad St, Richmond, VA, 23294, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
As a loyal BMW customer, I had the absolute worst car buying experience ever imaginable at Crown BMW. Be aware of sales tactics such as purposely making buyers wait a long time to create decision fatigue. Secondly, I discovered that my sales associate Jacky lied about so many things. I traded in my 2019 BMW X3 and ended up purchasing a 2025 BMW X3. However, when Jacky and I were initially communicating about BMWs he showed me 2026 models via email but when I got there he said only the 2025 was available (which was the same p... read more
As a local Google reviewer who has written hundreds of reviews, an influencer, and entrepreneur; I often try to give businesses the benefit of a doubt. Unfortunately, I feel its important to be transparent with my experience at Crown Richmond BMW. As a loyal BMW owner/customer, I had the absolute worst car buying experience ever imaginable at Crown BMW in Richmond. Be aware of sales tactics such as purposely making buyers wait a long time to create decision fatigue. Secondly, I discovered that my sales associate Jacky lied a... read more
Great service & knowledgeable personnel. Steve Lerner was a pleasure to work with when I purchased my new vehicle.
Service is terrible I bring my bmw in for a diagnostic and they don’t even figure out what’s going on with it and try to convince me that whatever is going on is normal then they tried to recommend me another diagnostic that would cost 400+ more than the normal one, I recommend to take your car far away from this dealer ship because they just want ur time and money for absolutely no reason and at the end they couldn’t figure out what was going on, I highly recommend you go to a reputable shop.
Steve Lerner and Akshay were incredible! My husband and I enjoyed working with them!
Frequently asked questions about Richmond BMW
How is Richmond BMW rated?
Richmond BMW has a 4.6 star rating with 1,670 reviews.
When is Richmond BMW open?
Richmond BMW is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com