Respiratory Services of WNY

Michelle Esposito 

on Google

3 weeks ago

Since being taken over by this new company service has been terrible. I had faulty equipment and machine failure over the weekend and the emergency number did not go through to anyone. Message just said goodbye. Called them Monday and have been waiting for a call back for over 4 hours. I called my insurance agent and asked for a different supplier. Needed a tank in case of power failure and Adapt Health wouldn't bring one saying insurance didn't cover it even though l've always had them in the past with no questions. Would n... read more

Tawnya Forkell 

on Google

a year ago

Very rude, people serving you don’t even know what they are talking about and barely know what a cannula is. Responded to my frustration with “CALL CORPORATE I JUST WORK HERE IN CUSTOMER SERVICE “. And HUNG UP ON ME. They said they took over several companies and only gave cannulas for 7 ft and 25, 50 ft regular and soft oh and junior. SO…. They took over all these companies and only supply 3 cannula items !!! Wow . And prior to all this transferred me twice to a different location/number that rang for 5 minutes before I hun... read more

Tim K 

on Google

a year ago

VERY POOR CUSTOMER SERVICE HAD TO HAVE THEM PICK UP HOSPITAL BED SINCE THEY WANTED TO CHARGE INSURANCE FOR ANOTHER MATTRESS VERY POOR SERVICE (NOT RECOMMENDED) AT ALL THE SERVICE U GET FROM THEM IS POOR AS THEY DONT CARE ABOUT CUSTOMERS OR PATIENTS AT ALL