Resorts World Las Vegas

Miguel G 

on BBB

a year ago

Colleagues from my company and I stayed and were kicked out of the hotel due to some new invasive policies in which they reserved the right to search rooms at any time, DND tag or not. The hotel did NOT disclose this information at reservation, check-in, or through a note inside the room. The searches took everyone by surprise. I asked questions to make sure the security guys were who they said they were, but they were impatient, arrogant, and demanded to open the door or else would evict us, call the police and charge us wi... read more

Miguel G 

on BBB

a year ago

Colleagues from my company and I stayed and were kicked out of the hotel due to some new invasive policies in which they reserved the right to search rooms at any time, DND tag or not. The hotel did NOT disclose this information at reservation, check-in, or through a note inside the room. The searches took everyone by surprise. I asked questions to make sure the security guys were who they said they were, but they were impatient, arrogant, and demanded to open the door or else would evict us, call the police and charge us wi... read more

Armando M 

on BBB

2 years ago

I had booked an event at Zouk nightclub which is owned and managed by Resorts World. One security employee had a problem with my guest, we were not allowed to enter the venue or event. I reached out to **** which is listed as point of contact for any concerns. I requested a refund for the event we were not allowed to attend on behalf of unprofessional Secuirty personnel. They went almost 3 weeks to say Resort World did not approve the refund. This establishment and company are thief’s. I will have my attorney reach out legal... read more

MARIA B 

on BBB

2 years ago

Hello, I was there on 12/02/2023 thru 12/05/2023 and I had the worst experience with the check-in process. I am a Hilton member and had the app on my phone but I had to present my cc and id at the counter. Doing so I waited 40 minutes in line and then when my room was not ready, they moved me rooms when the desk clerk did that, she charged me for the rooms, I then stated that I had pre booked with complimentary comp rooms and I should only be charged the deposit. It went from $1,100.00 at the desk to $722.00 to$ 288.00. I we... read more

Casey H 

on BBB

2 years ago

Our whole check in process was incredibly stressful. For such an expensive resort, I expect a smoother process. Got a parking ticket trying to check in. But we can't park until you sign up for gents rewards. We also spend over half an hour checking in and got told we have resort fees on top of our already paid for stay. Which is fine if we were able to enjoy them. There is only one pool open and you have to share it with screaming kids playing and people swimming laps. If I wanted to swim with children I would go to a rec ce... read more

Natasha T 

on BBB

2 years ago

A Vegas local here who has attended several day clubs. AYU Day Club at Resorts World has unfortunate unwritten policies. Saturday July 29th, 2023 was a scorching hot day, a blistering 112 degrees outside, the concrete surrounding the pool felt like an inferno. The staff insisted on enforcing a “no shoes” near the pool rule. This rule is NOWHERE to be listed publicly and no prior disclosure at the security check/bag search line. Once in the pool, security advised the entire pool of people, that it looks “messy” you all need a... read more

Pa M 

on BBB

3 years ago

Worst customer experience I’ve ever had. Every employee was saying a different story, no one on the same page and no one was help. Avoid here at all costs 

Kenneth S 

on BBB

3 years ago

F this place. Non working elevators. Did not refund security deposit. I will never stay at Hilton again. 

Brittany B 

on BBB

3 years ago

We stayed at the Hilton side (April 6-12) and it was horrible. When we arrived in our room, we used the sink to wash our hands, the faucet was leaking water. There was a busted pipe in the shower. We expressed our concerns with Carter at the front desk and he assured us that someone would be coming up to fix these issues. No one showed up until I reported it again to Soto the next day. While dealing with the leakage issues, my husband & I were having non-stop problems with our room keycards. Each time we would go to the elev... read more