Residence Inn By Marriott Richmond Downtown

Stan D 

on Google

6 days ago

I checked into room 637 around 1:30 PM on September 5, 2025, and immediately noticed that the bed appeared to have been made without the sheets being changed. One side of the bed was smooth, while the other was visibly wrinkled. Upon further inspection, I also found that a used hand towel I had left damp was folded back with the fresh towels. I reported the issue to Montrell at the front desk, who assured me that the sheets would be replaced. However, when I returned later, it appeared that the same sheets had not been chang... read more

John Little 

on Google

a week ago

Excellent staff- Catherine, Athena and Dwanda Barr great! Terrific location near several good restaurants and easy walk to many sites and businesses. I’m in Richmond for business 50 nights a year; Courtyard Shockoe Bottom is my go-to hotel. 

Checana Henry 

on Google

4 weeks ago

Customer service was terrible. Each time we spoke with Mr. Montreal Brickhouse he was not helpful, however he took the call and acted as if he was going to be of assistance. Specifically I called to request my vehicle both days he took the calls and after 30 minutes pasted my vehicle was not ready because he failed to notify valet. After I asked him why he had not notified them he stated that was not his job. I also called for housekeeping both bays and they never came either. Noting that Mr. Montreal Brickhouse took one of ... read more

Jennifer D 

on Google

a month ago

Cliff really took care of us and our car. He was friendly and knowledgeable about the area. Gave us good recommendations. Best valet in Richmond. Thank you!!