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Reserve Hearing Center
- Audiologist
- Cleveland, OH
About this business
Location details
5287 Northfield Rd, Cleveland, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
If I could give them 0 stars it would still be too much. For the better part of two years they have not answered nor returned any messages. Other times when I have been able to actually speak to someone and have made appointments to come in, there is no one there at the location, doors are locked lights are off during normal business hours. This place is an absolute travesty of a business and very seriously needs to be investigated
Business response:
I contacted the patient to discuss his recent complaint. The patient explained that he was informed he could come to the office to pick up hearing aid supplies. However, on the scheduled day, the Patient Care Coordinator (PCC) called off work unexpectedly and did not inform anyone that the patient would be coming. As a result, no one was available to assist the patient when he arrived. I apologized to the patient for the inconvenience and acknowledged that this situation did not reflect good customer service. I assured the p... read more
If I could give them 0 stars it would still be too much. For the better part of two years they have not answered nor returned any messages. Other times when I have been able to actually speak to someone and have made appointments to come in, there is no one there at the location, doors are locked lights are off during normal business hours. This place is an absolute travesty of a business and very seriously needs to be investigated I contacted the patient to discuss his recent complaint. The patient explained that he was inf... read more
Company took my hearing aides to have batteries replaced on April 29,2024. They said they would be back I. 2-3 weeks. I paid half of charge until they are returned and have loaner hearing aides which the molds are not fitted to my ears so they do not work well. I have spoken with the company several times. They said they were calling and putting a rush on them. They also said I was on a list of hearing aides due back. This is June 12th and they still do not have them. They would not give me a number to call for where ever th... read more
Business response:
Dear Ms. ********, We have contacted the manufacturer regarding your hearing aids. The delay is due to a shortage of stock needed to replace a component. We sincerely apologize for both the delay and for not informing you of this sooner. We understand how frustrating this situation can be, and we regret that our lack of communication has added to your inconvenience. At this time, we do not have a confirmed date or tracking number for the return shipment. However, we hope to have this information today or tomorrow and will up... read more
Frequently asked questions about Reserve Hearing Center
How is Reserve Hearing Center rated?
Reserve Hearing Center has a 4.1 star rating with 37 reviews.
When is Reserve Hearing Center open?
Reserve Hearing Center is closed now. It will open on Monday at 10:00 a.m.
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